Community Mortgage Bank Sales Consultant
Wells Fargo
full-time
Posted on:
Location Type: Office
Location: Palm Springs • California • United States
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About the role
- Sit within assigned bank branches and originate mortgage loans.
- Collaborate with branch leadership, participate in branch huddles, mentor and coach employees to increase knowledge of mortgage products and processes.
- Perform miscellaneous duties as needed and required.
- Conduct outbound calls to existing and prospective customers regarding mortgage loan products and complete associated tracking activities.
- Interact with customers to understand their needs and provide them with high quality customer service; inform prospective and existing customers of Wells Fargo Home Mortgage programs; analyze and offer mortgage loan products based on the client's needs.
- Process loan applications for mortgage transactions and review rates and terms within guidelines.
- Maintain high standard of client satisfaction and quality by ensuring timely and proactive customer communication.
- Continuously pursue Wells Fargo training offerings to increase knowledge of company products, policies and procedures, and underwriting requirements.
- Adhere to policies, underwriting requirements, compliance requirements, and loan procedures.
- Collaborate with fulfillment partners to meet the needs of our clients throughout the origination process.
- Stay informed of mortgage industry trends and developments in the assigned market and develop and maintain a high degree of visibility for Wells Fargo Home Mortgage in the marketplace.
Requirements
- 2+ years of sales experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, or education
- 2+ years of mortgage retail sales experience
- Expertise of general lending products and overall mortgage industry experience
- Experience with retail residential mortgage, purchase fundings over the past 12 months referred primarily from established, local or external sources
- Established relationships with diverse realtor organizations and affordable lending nonprofits in assigned market
- Experience with community loan products inclusive of specialized LMI mortgage solutions, lender paid assistance programs and 3rd party assistance programs
- FHA/VA & conventional loan experience is preferred
- Knowledge and understanding of sales prospecting and generating referrals
- Experience with educating clients on various mortgage purchase programs
- Experience developing and cultivating professional relationships
- Customer service experience
- Basic Microsoft Office skills
- Excellent verbal, written, and interpersonal communication skills
- Ability to provide leadership by coaching, training, and mentoring
- Bilingual speaking proficiency in Spanish/English preferred
Benefits
- Health benefits
- 401(k) Plan
- Paid time off
- Disability benefits
- Life insurance, critical illness insurance, and accident insurance
- Parental leave
- Critical caregiving leave
- Discounts and savings
- Commuter benefits
- Tuition reimbursement
- Scholarships for dependent children
- Adoption reimbursement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
mortgage loansloan applicationsFHA loansVA loansconventional loanssales prospectingcustomer servicecommunity loan productsLMI mortgage solutionsMicrosoft Office
Soft Skills
communication skillsleadershipcoachingmentoringrelationship buildingcustomer satisfactionteam collaborationproblem solvinginterpersonal skillstraining