Wells Fargo

Lead Product Manager – Home Lending Digital Customer Experience

Wells Fargo

full-time

Posted on:

Location Type: Hybrid

Location: San Antonio • Arizona • Iowa • United States

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Salary

💰 $119,000 - $206,000 per year

Job Level

Senior

About the role

  • Own outcomes end‑to‑end: identify and shape opportunities and capabilities across a multi‑quarter roadmap; sequencing work to maximize customer and business value.
  • Lead discovery with HCD: map journeys, blueprint services, and run assumption tests to validate desirability, viability, feasibility, and usability before build.
  • Turn insights into decisions: instrument experiences, define success metrics, and use data and digital analytics (e.g., Adobe CJA, Glassbox) to measure impact and guide the roadmap.
  • Influence at the executive level: craft clear business cases, tell data‑driven stories, and drive alignment on strategic investments.
  • Lead across a matrix environment: partner tightly with Design, Engineering, enterprise Digital, and Legal, Risk, Compliance to ship solutions that are compliant, scalable, and customer‑centric.
  • Prioritize and deliver: maintain a crisp Jira backlog, balance long‑term strategy with near‑term value, and apply economic prioritization to focus teams on what matters most.
  • Work smarter with GenAI: accelerate research, documentation, and synthesis to increase speed and quality of decision‑making.
  • Lead projects, teams, or serve as a mentor to less experienced staff

Requirements

  • 5+ years of Product Management, product development, strategic planning, process management, change delivery experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • Outcome Ownership: Proven track record of taking full accountability for product outcomes, exercising autonomy to discover, validate, and prioritize the most impactful initiatives.
  • Strategic Business Cases: Demonstrated ability to develop and justify robust business cases for strategic investments, clearly articulating ROI and alignment with enterprise goals.
  • Product Discovery & HCD: Mastery of Human-Centered Design (HCD) and discovery techniques—specifically customer journey maps, service blueprints, and assumption testing—to independently navigate ambiguity and validate solutions.
  • Digital Channel Expertise: Extensive experience managing complex web and mobile product experiences, with a deep understanding of platform-specific user behaviors and technical requirements.
  • Matrixed Leadership: Expertise in leading through influence within a complex environment, effectively partnering with lines of business, enterprise digital teams, Legal, Risk, and Compliance.
  • Data-Driven Storytelling: Proficiency in using data to tell a compelling story that drives executive decision-making; experience with digital analytics (e.g., Adobe CJA, Glassbox, or equivalents) is preferred.
  • GenAI Utilization: Experience leveraging Generative AI (GenAI) tools to expedite the product development lifecycle, from accelerating market research and documentation to optimizing workflow efficiency.
  • Agile Execution: Advanced proficiency in Jira for roadmapping and backlog management, with a sharp focus on balancing long-term strategic vision with near-term delivery.
Benefits
  • Health benefits
  • 401(k) Plan
  • Paid time off
  • Disability benefits
  • Life insurance, critical illness insurance, and accident insurance
  • Parental leave
  • Critical caregiving leave
  • Discounts and savings
  • Commuter benefits
  • Tuition reimbursement
  • Scholarships for dependent children
  • Adoption reimbursement
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Product ManagementProduct DevelopmentStrategic PlanningProcess ManagementChange DeliveryHuman-Centered DesignDigital AnalyticsAgile ExecutionData-Driven StorytellingGenerative AI
Soft Skills
Outcome OwnershipMatrixed LeadershipInfluencingMentoringDecision-MakingCollaborationPrioritizationCommunicationStrategic ThinkingProblem Solving