Wells Fargo

Senior Customer Care Control Management Specialist

Wells Fargo

full-time

Posted on:

Location Type: Hybrid

Location: CharlotteNew YorkNorth CarolinaUnited States

Visit company website

Explore more

AI Apply
Apply

Salary

💰 $77,000 - $145,000 per year

Job Level

Tech Stack

About the role

  • Lead design, implementation, and enhancement of controls to ensure Equity best execution standards and Customer Care obligation requirements.
  • Analyze trade lifecycle events and execution quality to identify gaps, anomalies, or areas for improvement in client outcomes.
  • Collaborate with front office, compliance, risk, and technology teams to maintain comprehensive coverage of best execution, fair pricing, mark-up/down controls across Equities.
  • Develop and maintain metrics and reporting frameworks to monitor execution quality, client satisfaction, and escalate issues where needed.
  • Investigate execution quality alerts, ensuring timely resolution and thorough documentation.
  • Assist in defining requirements and analyzing data to build evidence-based control activities supporting best execution.
  • Perform data analysis across centralized and decentralized sources to enable automation and improve transparency.
  • Develop prototypes and refine controls in partnership with support functions to enhance execution monitoring.
  • Execute control activities in business-as-usual processes and escalate identified exceptions such as poor execution or deviations from client mandates.
  • Support end-to-end control design, data analysis, testing, and implementation for best execution and client care initiatives.
  • Enable ongoing monitoring and develop sustainable mechanisms to ensure adherence to best execution standards.
  • Engage with business heads, control teams, and leadership to socialize and calibrate controls for equity execution.
  • Partner with Compliance to execute policies, procedures, and governance routines related to best execution and client care.
  • Generate ad-hoc reports and materials for senior leadership on control outcomes, KRIs, and KPIs tied to execution quality.
  • Stay informed on industry trends, regulatory developments, and emerging risks related to equity execution and client service.

Requirements

  • 4+ years of Risk Management or Control Management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • 3 + years of experience in Capital Markets business environment, including products and services, data flows, trade lifecycle(s) and relevant risks
  • 3+ years of experience identifying, assessing, evaluating, documenting, and reporting effective controls, control procedures, and control gaps, to mitigate and support operational and compliance risk
  • Advanced data analytics tooling experience (e.g., SQL, Python, R and/or similar) preferred
  • Experience partnering with technology and product owners throughout technology development lifecycle
  • Ability to support ongoing tracking against project plans, and execute on the different phases of the delivery lifecycle
  • Advanced Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills
  • Ability to identify, assess and confidently raise risks and issues, escalate early, and independently engage in constructive credible challenge
  • Ability to take on a high level of responsibility, initiative, and accountability with minimal supervision in a structured environment
  • Experience communicating in both written and verbal formats with senior executive-level leaders
  • Ability to influence, partner, and negotiate solutions to issues with senior business leaders to gain commitment to accomplish business goals
Benefits
  • Health benefits
  • 401(k) Plan
  • Paid time off
  • Disability benefits
  • Life insurance, critical illness insurance, and accident insurance
  • Parental leave
  • Critical caregiving leave
  • Discounts and savings
  • Commuter benefits
  • Tuition reimbursement
  • Scholarships for dependent children
  • Adoption reimbursement
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysisrisk managementcontrol managementdata analyticsSQLPythonRcontrol proceduresexecution qualitybest execution
Soft Skills
communicationinfluencenegotiationinitiativeaccountabilityproblem-solvingcollaborationconstructive challengeresponsibilityadaptability