Business Relationship Support Specialist
Wells Fargo
full-time
Posted on:
Location Type: Hybrid
Location: Vancouver • Canada
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Salary
💰 CA$63,000 - CA$103,000 per year
About the role
- Be accountable for a complex portfolio of customers
- Share leadership role with managers to oversee a portfolio of accounts
- Identify opportunity for process improvements within the portfolio
- Review and analyze the decision process for customer accounts and evaluate the profitability and risk of designated portfolio
- Verify compliance and report identified issues for resolution
- Make decisions on complex customer issues
- Partner with managers to resolve issues and provides status updates on implementations
- Develop expertise in the policies, procedures, and compliance requirements
- Handle complex customer issues which include escalation and resolution
- Lead team and serve as a subject matter expert for the department
- Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
- Interact with internal customers
- Receive direction from leaders
- Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements
Requirements
- 2+ years of Business Relationship Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- Bachelor's Degree in Business, Economics, Finance or equivalent
- Experience in business relationship or client support role in commercial banking
Benefits
- Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
business relationship supportprocess improvementdecision analysisprofitability evaluationrisk assessmentcompliance verificationissue resolutioncustomer account managementsubject matter expertisecommercial banking experience
Soft Skills
leadershipcollaborationcommunicationindependent judgmentproblem-solvingconsultationteam leadershipcustomer interactionaccountabilitygoal achievement