Branch Support Manager
Wells Fargo
full-time
Posted on:
Location Type: Office
Location: Boston • Massachusetts • New York • United States
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Salary
💰 $77,000 - $145,000 per year
About the role
- Lead or participate in support functions for multiple business groups and contribute to large scale strategic initiatives
- Lead in the execution of various supervisory approvals for the Brokerage Support team including, supervisory review and approval of operational transaction requests including but not limited to, asset movement, account maintenance, order errors, document approvals and various remediation projects to ensure timely completion, quality, and compliance
- Lead, participate and collaborate with peers, colleagues and mid-level managers in adherence, development and interpretation of policies, procedures, and compliance requirements
- Act as the primary point of escalation for operational controls, technology and service inquiries from Financial Advisors, Client Associates, Operations and other branch and Support Center employees to resolve complex issues related to work allocation, and daily operations
- Lead or participate in research and resolving moderately complex business, operational, and strategic initiatives that require analytical skills, basic knowledge of organizational strategy, policies, procedures, and compliance requirements
- Work independently to identify, strategize and make recommendations for support function by providing support and leadership
- Provide leadership in management of relationships, participate in planning and execution of programs, services, and initiatives that may include risk mitigation, efficiency, and customer experience with cross functional business partners
- Identify and provide consultation on opportunities for process improvement and risk control development
- Lead and support the onboarding, training, recognition, engagement, and development of new and existing Client Associates within designated markets
- Lead projects, teams or serve as a mentor for those who are less experienced; guide talent development and assist local management in hiring talent for Client Associates within assigned markets
Requirements
- 4+ years of Financial Services Industry experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- Successfully completed Financial Industry Regulatory Authority (FINRA) Series 7 and 63 or 7 and 66 examinations (or FINRA recognized equivalents) sufficient to qualify for immediate FINRA registration
- 1+ years of leadership experience
- Successfully completed FINRA Series 9/10 to qualify for immediate registration (or FINRA recognized equivalents)
- Familiarity with Support Center model
- Knowledge and understanding of branch exams and regulatory requirements from an operational support perspective
- Strong client service skills
- Strong attention to detail and accuracy skills
- Effective organizational, multi-tasking, and prioritizing skills
- Strong verbal, written, and interpersonal communication skills
Benefits
- Health benefits
- 401(k) Plan
- Paid time off
- Disability benefits
- Life insurance, critical illness insurance, and accident insurance
- Parental leave
- Critical caregiving leave
- Discounts and savings
- Commuter benefits
- Tuition reimbursement
- Scholarships for dependent children
- Adoption reimbursement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
analytical skillsoperational transaction requestsprocess improvementrisk control developmentonboardingtrainingcustomer experienceleadershipcompliance requirementsfinancial services experience
Soft Skills
client service skillsattention to detailorganizational skillsmulti-taskingprioritizingverbal communicationwritten communicationinterpersonal communicationleadership experiencementoring
Certifications
FINRA Series 7FINRA Series 63FINRA Series 66FINRA Series 9FINRA Series 10