Wells Fargo

Lead System Architect - ITSM

Wells Fargo

full-time

Posted on:

Origin:  • 🇺🇸 United States • Arizona

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Job Level

Senior

Tech Stack

AnsibleAzureCloudGoogle Cloud PlatformITSMOpenShiftServiceNowSplunk

About the role

  • Develop and maintain the architectural roadmap for I&O, aligning it with business strategy and technology trends.
  • Provide thought leadership and guidance on ITSM, Observability, Automation, and Platform Management best practices.
  • Identify and evaluate emerging technologies, particularly in the areas of AI and automation, to improve I&O efficiency and effectiveness.
  • Collaborate with other architects to ensure alignment across domains and promote a holistic architectural vision.
  • Champion architectural principles and standards across the organization.
  • Design and oversee the implementation of scalable, resilient, and secure I&O solutions.
  • Define architectural patterns and standards for ITSM, Observability, Automation, and Platform Management.
  • Lead the evaluation and selection of I&O technologies and platforms.
  • Provide technical guidance and mentorship to engineering teams.
  • Ensure solutions are aligned with security and compliance requirements.
  • Drive the adoption of automation technologies to streamline I&O processes and improve efficiency.
  • Explore and implement Generative AI and Agentic AI solutions to enhance service desk operations, incident management, and proactive problem resolution.
  • Develop and maintain a knowledge base of automation scripts, playbooks, and best practices.
  • Foster a culture of innovation and continuous improvement within the I&O organization.
  • Work closely with business stakeholders to understand their needs and translate them into architectural requirements.
  • Communicate architectural vision and roadmaps to technical and non-technical audiences.
  • Collaborate with vendors and partners to evaluate and implement I&O solutions.
  • Act as a trusted advisor to senior management on I&O technology trends and best practices.

Requirements

  • 5+ years of Systems Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • 5+ years of experience as an Architect, with a proven track record of designing and implementing complex I&O solutions