Business Analyst

• Participate in complex initiatives to drive business value and technical solutions for Credit Card customers in our legacy and modernized applications
• Collaborate with business stakeholders, technology and product teams to design and document end-to-end customer experiences to optimize self-service through the automated system
• Support and participate in testing efforts across the lifecycle of initiatives (e.g., User Acceptance Testing and Production Validation) including daytime and occasional evening/weekend activities
• Partner with business, technology, and third-party vendor teams to document, evaluate, and resolve issues under strict timelines
• Lead project deliverables focused on data-driven decisions and OKRs to ensure contractual milestones are satisfied
• Coordinate communication and information flow between business and technology teams
• Assist in the planning and execution of a variety of programs and initiatives that may include risk mitigation, efficiency, and customer experience​
• Collaborate and consult with team leaders in developing project plans, policies and procedures

Contact Center Business Analyst

Senior Business Analyst – Configuration, Payment Integrity

Principal IT Business Analyst – Global Service and Repair

Senior Business Analyst – Tax Technology

Business Analyst

Life Actuarial Solutions Analyst II