Partner with group managers to design and implement strategic data to meet group or company goals
Perform complex statistical analysis and applies analysis to initiatives that support business strategies
Process broad based technical and business knowledge to anticipate emerging issues
Recommend subsequent strategies and business directions
Manage or participate on large cross group projects
Make decisions on matters with some financial impact and risk
Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
Requirements
4+ years of Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Experience with workforce optimization, workforce management, capacity planning, or staffing analysis
Strong background in solution design, configuration, and administration of workforce management platforms such as Verint
Experience in forecasting and scheduling in an operations environment
Proficiency in workforce optimization tools and platforms (i.e. SharePoint, Confluence, JIRA, or similar)
Ability to compile key data and present recommendations for long-range staffing to leadership
Knowledge and understanding of Global Operations policies and procedures
Intermediate Microsoft Office (Outlook, Excel, Word, PowerPoint) skills
Experience with SharePoint and Power Platform
Experience with data visualization tools such as Tableau and PowerBI
Lean Six Sigma certified
Benefits
Health benefits
401(k) Plan
Paid time off
Disability benefits
Life insurance, critical illness insurance, and accident insurance
Parental leave
Critical caregiving leave
Discounts and savings
Commuter benefits
Tuition reimbursement
Scholarships for dependent children
Adoption reimbursement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.