Wells Fargo

Workforce Management Analyst – Lockbox

Wells Fargo

full-time

Posted on:

Location Type: Hybrid

Location: Charlotte • Minnesota, North Carolina • 🇺🇸 United States

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Salary

💰 $68,000 - $114,000 per year

Job Level

Mid-LevelSenior

Tech Stack

Tableau

About the role

  • Partner with group managers to design and implement strategic data to meet group or company goals
  • Perform complex statistical analysis and applies analysis to initiatives that support business strategies
  • Process broad based technical and business knowledge to anticipate emerging issues
  • Recommend subsequent strategies and business directions
  • Manage or participate on large cross group projects
  • Make decisions on matters with some financial impact and risk
  • Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals

Requirements

  • 4+ years of Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • Experience with workforce optimization, workforce management, capacity planning, or staffing analysis
  • Strong background in solution design, configuration, and administration of workforce management platforms such as Verint
  • Experience in forecasting and scheduling in an operations environment
  • Proficiency in workforce optimization tools and platforms (i.e. SharePoint, Confluence, JIRA, or similar)
  • Ability to compile key data and present recommendations for long-range staffing to leadership
  • Knowledge and understanding of Global Operations policies and procedures
  • Intermediate Microsoft Office (Outlook, Excel, Word, PowerPoint) skills
  • Experience with SharePoint and Power Platform
  • Experience with data visualization tools such as Tableau and PowerBI
  • Lean Six Sigma certified
Benefits
  • Health benefits
  • 401(k) Plan
  • Paid time off
  • Disability benefits
  • Life insurance, critical illness insurance, and accident insurance
  • Parental leave
  • Critical caregiving leave
  • Discounts and savings
  • Commuter benefits
  • Tuition reimbursement
  • Scholarships for dependent children
  • Adoption reimbursement

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
statistical analysisworkforce optimizationcapacity planningstaffing analysissolution designconfigurationadministrationforecastingschedulingdata visualization
Soft skills
collaborationconsultationdecision makingproblem solvingstrategic thinking
Certifications
Lean Six Sigma