WellNow Urgent Care

Operations

• Directs and leads a team of approximately six Multi-Site Managers overseeing twelve WN sites
• Responsible for operations of assigned region to ensure they are positioned to meet or exceed company goals
• Responsible for operations of sites within their region including overall management, operations, coordination, performance results, and evaluation of all functions
• Utilize best practices, meeting regulatory standards, and continuous improvement techniques to maximize efficiency
• Partners with Talent Acquisition Team and Multi-Site Managers to assess, select, and hire members within their assigned region
• Implement strategies that would support best practices in hiring and retention
• Ensures that Multi-Site Managers plans, organizes and manages operations for their assigned sites including hiring staff, training, onboarding scheduling, inventory in accordance with company standards
• Collaborates with Multi-Site Managers to guarantee workflow in sites, and prioritizes and shifts duties as necessary to achieve maximum productivity and efficiency
• Partners with Senior Director of Operations to evaluate Multi-Site Managers’ performance, resolve performance issues, provide positive feedback, and take appropriate corrective action when needed
• Collaborates with Multi-Site Manager, Senior Director of Operations and HR Business Partner on employee relations matters related to the site
• Partners with the Multi-Site Managers to initiate and manage employee practices to empower and reward site teams for meeting goals and demonstrating behaviors consistent with the company’s mission, vision, and culture
• Solicit and respond to patient feedback to improve service and processes that will enhance the patient experience
• Ongoing monitoring of the P&L report to identify appropriate revenues and expenditures for each site in alignment with budget
• Respond to escalated patient grievances and other operational issues not resolved by the Multi-Site Managers
• Provides input to the Senior Director of Operations on initiatives, policies, and practices that support company goals and objectives
• To ensure strong team member relations and collaboration with Multi-Site Managers maintains consistent presence in sites within region
• Communicates in a timely and consistent manner, ensuring a professional and respectful exchange of information and ideas
• Conducts weekly calls and individual statuses with the Multi-Site Managers in their region
• Works weekend on-call rotations as needed

Regional Director – Operations

Manager

• Responsible for leading two sites, managing the overall operations of Urgent Care facilities
• Ensuring patient satisfaction, revenue, profitability, site organization and inventory, employee engagement
• Supervises orientation, training and cross training of clinic staff
• Ensure patients, visitors, medical staff, colleagues and others are treated with compassion and respect
• Participates in the development and leads the execution of UC goals and objectives
• Partners with Regional Practice Managers and Lead Providers to manage site staffing levels
• Creates a work schedule for all clinical positions in partnership with clinical lead and provider
• Handles patient and visitor issues and complaints utilizing the grievance policy and procedure
• Participates in grassroots marketing initiatives under the direction of the Marketing team

Multi-Site Manager

• Responsible for leading two sites, managing overall operations of Urgent Care facilities
• Ensuring the WellNow mission, vision, culture, and strategy for taking care of patients
• Responsible for daily operations of assigned sites including patient satisfaction, revenue, profitability, site organization and inventory
• Employee engagement, clinical team member selection, performance, and development
• Provides expertise to ensure all patients receive high quality, efficient care

• Responsible for leading two sites, managing overall operations of Urgent Care facilities.
• Ensure WellNow mission, vision, culture, and strategy for patient care.
• Daily operations including patient satisfaction, revenue, profitability, site organization, inventory, employee engagement, team member selection, performance, and development.
• Provide expertise to ensure all patients receive high quality, efficient care.
• Monitors Practice Metrics including patient satisfaction, patient visits and expenditures; identifies opportunities for improvement.
• Ensures patients, visitors, medical staff, colleagues and others are treated with compassion and respect.
• Places an emphasis on patient safety, quality, convenience and customer service.
• Supervises the orientation, training and cross training of clinic staff.
• Creates a work schedule for all clinical positions.
• Handles patient and visitor issues and complaints utilizing the grievance policy and procedure.