WellNow Urgent Care

Customer Success Manager

• Strong interpersonal and communication skills and the ability to work effectively with a wide range of people.
• Setup & maintain employer account billing details and special pricing
• Build and maintain rapport with employers by delivering excellent customer service via phone and email
• Review past due accounts and reach out to the employers to inquire/collect on balance due
• Research and resolve employer disputes and billing discrepancies, provide feedback to leadership to resolve underlying issue
• Review services rendered and code the visit accordingly, ensuring accurate authorization, registration and codes permitted per employer
• Research and resolve payment discrepancies and provide feedback to leadership to avoid similar issues
• Assist to maintain accurate and organized files on billing guidelines for employers for applicable services rendered
• Make suggestions for process and policy improvements to leadership, reporting any problem or issue immediately.
• Promotes teamwork by keeping others informed, participating effectively in group decision making, working to accomplish team objectives and projects and soliciting feedback about one’s effectiveness as a team member.
• Assists in overall departmental duties and projects and performs other duties as assigned.
• Regular and predictable attendance is an essential function of the job.

Client Success Manager