WellNow Urgent Care

Patient Care

• Responsible for taking patient history and obtain vital signs
• Perform necessary phlebotomy for collection of laboratory samples, if certified
• Accurately complete corresponding paperwork/computer work for lab tests ordered on blood, urine, tissue and culture samples
• Perform point of care testing such as: strep, mono, glucose, influenza, Urine pregnancy, Urinalysis, blood glucose levels
• Schedule and coordinate necessary records for ancillary care for patients
• Assist providers with exams and testing (pelvic exams, eye irrigations and ear irrigations, I & D’s and splinting/ ortho-glass preparation, EKG)
• Maintain confidentiality with all patient information (HIPAA)
• Ensures equipment is in working order
• Logs laboratory procedures when completed, processes related paperwork using computer equipment as directed
• Maintains examination rooms and stocks necessary medical supplies
• Performs duties to ensure good patient flow
• Accompanies the provider to the bedside
• Performs tasks to improve provider efficiency during the course of a shift
• Document the provider dictated patient history including history of present illness, review of systems, past medical and surgical history, family and social histories, medications and allergies
• Document patient medical history, physical examination findings, and procedures as performed by the provider
• Committed to the specialty of Urgent Care, with a focus on serving our communities with quick, convenient and quality care with continued clinical and patient experience training
• Explain to patients what insurances that are accepted and those that are out of network as well knowledgeable of all pricing
• Greets patients and completes registration process in a timely manner
• Answers and appropriately triages phone calls
• Collects patient responsibility for visits
• Printing, scanning, and faxing reports
• Cleaning of the clinic before, during, and after shift
• Ensures accurate completion and timely scanning of all required Occupational Medicine documentation into the EMR system, maintaining compliance with company protocols and regulatory standards
• Completes various Occupational Medicine testing: Urine Drug Screens, Breath Alcohol Testing, Hair Collection Drug Screens, DOT & Non-DOT Physicals, Vision and Audio Testing, Pulmonary Function Testing, Audiograms

Patient Care Technician

• Responsible for taking patient history and obtain vital signs
• Perform necessary phlebotomy for collection of laboratory samples, if certified
• Accurately complete corresponding paperwork/computer work for lab tests ordered on blood, urine, tissue and culture samples
• Perform point of care testing such as: strep, mono, glucose, influenza, Urine pregnancy, Urinalysis, blood glucose levels
• Schedule and coordinate necessary records for ancillary care for patients
• Assist providers with exams and testing (pelvic exams, eye irrigations and ear irrigations, I & D’s and splinting/ ortho-glass preparation, EKG)
• Maintain confidentiality with all patient information (HIPAA)
• Ensure equipment is in working order
• Log laboratory procedures when completed, processes related paperwork using computer equipment as directed
• Maintain examination rooms and stocks necessary medical supplies
• Perform duties to ensure good patient flow
• Accompany the provider to the bedside
• Perform tasks to improve provider efficiency during the course of a shift
• Document the provider dictated patient history including history of present illness, review of systems, past medical and surgical history, family and social histories, medications and allergies
• Document patient medical history, physical examination findings, and procedures as performed by the provider

Patient Care Technician, PCT

General

• Start up and shut down all X-Ray equipment
• Proper identification of patient and confirmation of ordered examination
• Traveling to designated locations within assigned region to perform X-Ray exams in the order they were received and are listed on the worklist
• Complete any/all responsibilities relating to the company fleet vehicle including but not limited to gassing vehicle, completing daily checklist and logs
• Monitoring communication venue and remaining in communication with teams at the locations
• Prepares patients for radiological procedures and conducts x-rays following established procedures for patient care and safety
• Obtains detailed history from the patient and notes any observations made during radiologic examination
• Use a variety of radiation protection and shielding materials
• Ensures radiology equipment is functioning appropriately and reports equipment malfunctions to the Lead Radiologic Technologist
• Completes Radiologic Procedures in EMR and notates as necessary for billing of the procedure
• Obtains pre-authorization from insurance companies for CT scans
• Confirmation of X-Ray exam in PACS and ensuring report is available in the patient’s chart
• Clarifies discrepancy radiology readings with the medical provider
• Cleans and stocks the site with other members of the team
• Participation in quality control and assurance program
• Performs basic medical assisting and occupational medicine technician duties to support efficient patient flow, including greeting and registering patients and appropriately triaging incoming phone calls

Radiologic Technologist – X-Ray

Telehealth Nurse

• Assesses patient needs within a telemedicine care setting
• Appropriately triages patients to differentiate the patient needs
• Evaluates patients in a timely manner, putting patient care above clerical duties
• Performs a thorough history and physical exam on each patient
• Creates an individualized, evidence-based plan of care
• Appropriately consults the on-call WellNow physician and on-call radiologist
• Effectively manages payers across the spectrum of services provided at a site
• Follows evidence-based standards for ordering laboratory, radiology and other diagnostic studies
• Uses evidence-based resources for treatment options
• Orders and prescribes appropriate medications
• Appropriately consults and refers to primary care and specialty physicians
• Performs procedures appropriate type of services provided at the standard of care
• Educates patients regarding the disease process and discharge plan
• Maintains patient confidentiality

Patient Care Technician

Patient Care Technician, PCT

Radiologic Technologist – X-Ray

Telehealth Physician Assistant, Nurse Practitioner