WellnessLiving

Software Implementation Specialist

WellnessLiving

full-time

Posted on:

Location Type: Remote

Location: Canada

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Salary

💰 CA$60,000 - CA$65,000 per year

About the role

  • Lead clients through a seamless implementation and onboarding journey, ensuring timelines are met and expectations are exceeded.
  • Deliver personalized online product training as part of the implementation process, tailored to the client’s business needs, empowering them to confidently use WellnessLiving in their day-to-day operations.
  • Build strong relationships with customers by providing proactive communication and clear progress updates.
  • Collaborate with cross-functional teams to resolve implementation and onboarding challenges and continuously improve the client experience.
  • Manage support tickets and issues with urgency, always maintaining a solutions-first mindset.
  • Coordinate efforts to transition customers smoothly from previous systems or to new implementations.
  • Uphold a high level of professionalism and embody the core values of WellnessLiving, ensuring a positive and impactful experience for all customers.

Requirements

  • 2-3 years of hands-on experience in software implementation, customer onboarding, or account management, ideally in a SaaS environment.
  • Exceptional communication and interpersonal skills, with the ability to quickly build trust and strong relationships with customers.
  • An active, empathetic listener, with excellent written and verbal communication skills.
  • Highly organized and detail-oriented, able to manage multiple clients and projects at once.
  • Creative problem-solver who thrives in fast-paced, evolving environments.
  • Comfortable working with tools such as Microsoft 365 (including intermediate Microsoft Excel skills), CRMs (Zoho, Salesforce), and ticket/project management systems.
Benefits
  • Competitive salary
  • Vacation
  • Remote work environment
  • Opportunities for career growth and development
  • Work in a culture that values creativity, collaboration, and continuous learning
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
software implementationcustomer onboardingaccount management
Soft Skills
communication skillsinterpersonal skillsactive listeningproblem-solvingorganizational skillsdetail-oriented