WellHive

Project Manager

• Own the planning and execution of product and solution implementations for customers in the federal health space
• Lead the project team in achieving all contractual requirements, milestones, and deliverables for an implementation
• Ensure open communication and close coordination between stakeholders, including project team, partners, engineering and operations, customer, and end users
• Serve as the primary advocate for customer success throughout the implementation lifecycle
• Focus on driving customer adoption, satisfaction, and long-term success

Solutions Project Manager

Solutions Engineer

• Accompany the Customer Success team on site visits and training engagements, acting as the on-the-ground technical liaison between end users and the broader WellHive organization
• Conduct structured and informal feedback sessions with end users to identify pain points, unmet needs, and opportunities to improve adoption of WellHive solutions
• Gather, analyze, and synthesize quantitative and qualitative data (including usage statistics, error patterns, and workflow observations) to inform solution design and prioritization
• Apply User-Centered Design (UCD) methodologies, including journey mapping, usability analysis, contextual inquiry, and iterative feedback loops, to guide solution development
• Develop a deep working knowledge of WellHive platform architecture, APIs, and system integrations to ensure proposed solutions are technically feasible and aligned with the product roadmap
• Build fluency in the VA scheduling domain, including relevant policy, terminology, workflows, and stakeholder dynamics, to ensure solutions address real operational realities
• Define and document possible solution options in clear, structured formats appropriate for both technical and non-technical audiences
• Utilizing AI, create rapid prototypes and interactive wireframes to communicate solution concepts, gather early feedback, and validate design assumptions before full development
• Develop professional presentations and executive-level briefings to communicate findings, options, and recommendations to WellHive leadership and customer stakeholders
• Produce high-quality technical and functional documentation including solution overviews, user guides, workflow diagrams, and decision support materials
• Collaborate closely with Product, Engineering, and Customer Success teams to ensure proposed solutions are practical, prioritized, and properly handed off for development or implementation
• Monitor post-implementation adoption and satisfaction, feeding insights back into future solution cycles to drive continuous improvement
• Support change management efforts at customer sites by identifying adoption barriers and recommending targeted interventions
• Represent the voice of the end user in internal planning sessions, defining requirements and change requests, backlog grooming, and product strategy discussions

Manager

• Manage the intake pipeline for solution requests, including triaging change requests, gathering and documenting requirements, and maintaining the Jira backlog with tentative RICE (Reach, Impact, Confidence, Effort) scores to support prioritization decisions
• Coordinate intake meetings between end users, customer stakeholders, and development teams to elicit, clarify, and validate requirements before work is scoped or committed
• Manage program/project activities including scope, requirements, timelines, and communication plans with customer success metrics as the primary success criteria
• Conduct business process analysis and workflow mapping to identify inefficiencies, document current-state and future-state processes, and ensure solutions are designed to optimize real operational workflows
• Deliver customer-centric implementations that prioritize user adoption, satisfaction, and business impact over traditional project metrics alone
• Provide continuous improvements to WellHive implementation and intake processes based on customer feedback, process analysis, and success outcomes
• Facilitate strong customer relationships through regular check-ins, feedback sessions, and strategic alignment meetings
• Provide transparent progress reporting focused on customer success milestones and value delivery
• Support organizational governance with a customer success lens and change management strategies that drive adoption
• Work collaboratively with third-party vendors and subcontractors
• Conduct follow-up actions needed to resolve critical issues impacting work streams and program deliverables
• Conduct and facilitate issue resolution meetings and sessions needed to mitigate or resolve project issues and risks
• Prepare detailed reports and summaries specific to time reporting, project estimates, and reconciliation as needed
• Effectively apply PM methodology and enforce project standards

Solutions Project Manager

Solutions Engineer

Intake and Reporting Manager