WellHive

Project Manager

• Own the planning and execution of onboarding projects for provider network.
• Lead the full lifecycle of onboarding through contracting, configurations, testing, and go-live.
• Ensure open communication and close coordination between stakeholders.
• Manage scope, requirements, schedules, communication plans, risk & mitigation plan.
• Coordinate with stakeholders for seamless transitions from sales to operations.
• Manage customer relationships throughout the onboarding process.
• Actively contribute to the ongoing development of onboarding processes.

Security Engineer

• Own a multi-effort IT/security hardening roadmap and drive it to delivered, validated controls.
• Direct external IT partner(s) on implementation: scope, acceptance, quality.
• Make and defend implementation and sequencing decisions; escalate risk and budget.
• Run validation, phased rollout, and user-facing change.
• Keep the work aligned to HIPAA and to HITRUST / SOC 2 Type 2.
• Own corporate-IT control domains for our audits, maintain evidence, and engage Assessors.

IT Project Manager, Security

Director

• Manage and develop a team of project managers and provider network specialists
• Own the health of the team's portfolio, keeping onboarding projects current
• Define clear ownership and operating cadences across the team
• Oversee the activation and publishing of newly onboarded provider groups
• Provide regular tracking and reporting on team progress
• Streamline and automate the team's recurring work
• Identify bottlenecks and recurring issues
• Coach individuals through change and support the team

Director, Provider Network Management

Customer Success Manager

• Manage a portfolio of customer accounts, owning adoption outcomes and customer health across each one
• Build and maintain relationships with key stakeholders including site leadership, schedulers, and program leads
• Drive platform adoption by working with end users to integrate WellHive into their daily workflows
• Monitor account health, identify risks early, and lead intervention efforts when issues arise
• Partner with internal teams to address customer needs and surface insights from the field
• Communicate progress and trajectory to customers and internal stakeholders through structured reporting
• Serve as a platform expert for customers, helping them get the most value from WellHive