Wellfit

Human Resources

• Wellfit: healthcare fintech providing financial solutions for the dental industry, removing financial barriers to treatment and care.
• Role: HR Manager owning HR operations, driving employee relations, and providing guidance to managers and employees for ~120-employee company.
• Employee Relations & Manager Support: primary contact for employee relations, conduct investigations, facilitate PIPs, coach managers, escalate sensitive cases to Director.
• Core HR Operations: HRIS data management, background checks, onboarding/offboarding, leave administration, benefits management, HR policy and handbook drafting, HR reporting and metrics.
• Performance & Compliance: execute performance processes, ensure federal and state employment law compliance, conduct audits and recommend HR process improvements.
• Collaboration & Culture: partner on engagement and culture initiatives, advise leadership on trends and risks, support compensation documentation and headcount planning, maintain job descriptions and org charts.

HR Manager

DevOps Engineer

• Wellfit is the dental industry’s fintech solution, breaking down financial barriers so patients, providers, employers, and payors can access better care.
• Site Reliability Engineer (SRE) role focused on monitoring, debugging, and optimizing Azure App Services.
• Design, implement, and fine-tune monitoring systems for Azure-based applications using Application Insights and Azure Monitor.
• Build custom dashboards and analyze logs, metrics, and traces to proactively troubleshoot performance and reliability issues.
• Apply code-level debugging for C#, .NET, Angular, and SQL to resolve application issues.
• Optimize, configure, manage, and scale App Service environments for multiple applications.
• Use Diagnose and Troubleshoot Tools, Kudu, and PowerShell scripting to resolve application and infrastructure issues.
• Automate monitoring, alerting, and remediation workflows to improve reliability and reduce toil.
• Use APM tools like Grafana and Prometheus and quickly learn new monitoring tools as needed.
• Partner with developers and operations, document findings, and produce RCA reports with clarity and impact.

Site Reliability Engineer

Implementation Specialist

• Wellfit revolutionizes the dental industry by bridging financial gaps in healthcare.
• Lead technical setup, configuration, and optimization of our software in dental offices.
• Troubleshoot desktop environments, manage data entry, and ensure compatibility with existing systems (especially EagleSoft).
• Diagnose connectivity issues (wired/wireless) and interface with firewalls, routers, and networking setups.
• Guide dental offices through onboarding, from initial outreach to successful go-live.
• Configure software settings tailored to customer workflows.
• Deliver clear, engaging training sessions for staff — translating technical topics into everyday terms.
• Analyze workflows, identify inefficiencies, and implement best practices.
• Create documentation, knowledge base articles, and SOPs.
• Build trust with office staff and stakeholders; ensure confidence and satisfaction with Wellfit solutions.
• Work closely with account management, sales, and technical teams; share insights to improve products, processes, and customer experiences.
• Technical skills: DHCP, static IPs, VLANs, port forwarding; Ubiquiti, Cisco, SonicWall; Salesforce or Microsoft Dynamics; Jira; Splashtop, TeamViewer, RDP; Zoom, Microsoft Teams.
• Perform root cause analysis, interpret system logs, resolve escalations with a customer-first mindset.
• Streamline operations, reduce errors, implement SOPs; familiarity with Lean concepts.