Wellfit

Operations

• Create and Maintain Operational Documentation
• Draft and update Standard Operating Procedures (SOPs) for key workflows and daily tasks
• Keep all documentation accurate, accessible, and current in tools like Confluence or SharePoint
• Partner with process owners to capture changes in real time
• Conduct regular audits to ensure documentation remains relevant and compliant
• Monitor and Resolve Operational Issues
• Actively monitor key systems and workflows to identify and troubleshoot issues
• Escalate and resolve problems based on urgency and impact
• Collaborate with IT, technical support, and business units to implement solutions
• Maintain an incident log to support root-cause analysis and future prevention
• Analyze Operational Data for Insights and Improvement
• Compile and review data from ERP, CRM, and BI tools to uncover trends
• Build and distribute recurring and ad hoc performance reports
• Identify recurring bottlenecks through trend and root-cause analysis
• Translate operational insights into actionable recommendations for leadership
• Support Process Improvement and System Initiatives
• Assist in the rollout of process redesigns and system enhancements
• Participate in testing and validating new system features before deployment
• Document requirements, track milestones, and support change management efforts
• Leverage automation tools to streamline and optimize recurring tasks
• Manage Vendor and Internal Service Relationships
• Maintain vendor records, contracts, and performance KPIs
• Track service levels and escalate issues when KPIs are not met
• Support vendor renewals, negotiations, and billing reconciliation
• Act as a liaison between vendors and internal teams to ensure seamless collaboration

Operations Specialist

Full-stack Engineer

• Architect and evolve the internal portal ecosystem that supports Wellfit’s operational workflows.
• Design scalable and maintainable solutions within a hybrid environment of legacy and modern systems.
• Help guide the evolution from brownfield systems toward a more modular, service-oriented architecture.
• Ensure foundational platform services are built in ways that support downstream product teams.
• Own architecture for internal tools used by onboarding, customer service, operations, and other business teams.
• Maintain a macro view of the platform while diving deep into individual services and systems when required.
• Identify opportunities to consolidate and unify internal systems under a cohesive portal strategy.
• Lead and mentor a team of engineers responsible for portal and internal platform development.
• Establish strong engineering standards for architecture, system reliability, and maintainability.
• Partner with platform leadership to align engineering initiatives with company priorities.
• Work directly with internal business stakeholders to understand operational workflows and translate them into scalable technical solutions.
• Communicate complex architectural decisions clearly to both technical and non-technical teams.
• Serve as the technical bridge between engineering teams and internal business units.
• Participate in Wellfit’s BMAD (AI-Augmented Development) environment.
• Use AI-driven development tools and workflows to accelerate delivery and improve engineering productivity.
• Collaborate with teams experimenting with AI-powered system design, development workflows, and intelligent automation.

Software Architect

DevOps Engineer

• Monitor and debug Azure-based applications.
• Build custom dashboards using Azure Application Insights, Azure Monitor.
• Analyze logs, metrics, and traces to troubleshoot performance issues.
• Optimize application performance with Azure App Service.
• Configure and manage App Service environments.
• Automate monitoring and alerting workflows.

Site Reliability Engineer, Azure

Scrum Master

• Serve as a dedicated Scrum Master for 2-3 teams, ensuring adherence to Agile values, principles, and practices.
• Facilitate daily stand-ups, sprint planning, reviews, and retrospectives.
• Drive the team's commitment to achieving sprint goals and maintaining a sustainable pace.
• Remove obstacles, address conflicts, and manage impediments to allow the team to focus on delivering high-quality results.
• Maintain and track key metrics such as team velocity and sprint burn-downs.
• Mentor team members on Agile best practices and continuously refine processes for maximum efficiency.
• Foster a culture of trust and open communication among the development team, QA, architects, and other technical contributors.
• Engage closely with project managers, product owners, and technical leads to ensure alignment on project objectives and delivery timelines.
• Collaborate with stakeholders across different departments to address project dependencies and resolve conflicts.
• Manage Agile projects with technical proficiency, focusing on software development lifecycles and modern Agile frameworks.
• Develop comprehensive project plans, including scope, schedules, resources, and risk management.
• Ensure that project deliverables are completed on time, within scope, and within budget.
• Guide teams in the proper use of Agile tools like Jira and Confluence.
• Coach and support team members to promote engagement, foster innovation, and improve overall productivity.
• Lead by example, maintaining a hands-on approach and staying closely connected to the day-to-day operations of the team.

Agile Scrum Master

Account Executive

• Own and develop a defined Florida-based territory within a major metro market
• Build a strategic territory plan targeting high-opportunity practices and groups
• Establish market presence through consistent in-person engagement
• Prospect daily through outbound calls, in-person visits, networking, and referrals
• Identify and close net-new logos across independent practices and multi-location groups
• Conduct consultative discovery around payments, financing workflows, and revenue optimization
• Articulate value around merchant services, financing options, and payment workflow optimization
• Understand and position interchange, merchant pricing, underwriting, and approval processes
• Compete effectively against legacy financing and payment providers
• Maintain disciplined CRM hygiene and accurate forecasting
• Consistently exceed monthly and quarterly sales targets
• Report territory performance and growth strategy to leadership

Field Sales Representative – Southeast, Florida Major Market Preferred

Financial Planning and Analysis

• Own and evolve the company’s financial models, forecasts, and Adaptive Planning framework
• Conduct scenario analyses and build decision-making tools to guide product, GTM, and strategic decisions
• Drive product profitability analysis and uncover opportunities with cross-functional teams
• Create short, actionable memos that highlight KPIs, risks, and recommendations
• Partner with our data team to build real-time dashboards in Power BI
• Contribute to M&A diligence, integration planning, and cross-functional financial reporting
• Support CRM data integrity and reporting that informs strategic choices
• Take on internal “consulting” projects that span finance, product, and operations

FP&A Analyst

• Contribute to the development and integration of unified APIs with partners such as Sika and Next Health.
• Evaluate API documentation and third-party systems to ensure compatibility and seamless integration with our platforms.
• Build and maintain sandboxes and test environments, working closely with DevOps to streamline processes.
• Develop full-stack web applications and services using ASP.NET, .NET Framework, C#, and SQL.
• Implement best practices in software development, including TDD, BDD, and CI/CD.
• Research, prototype, and test new technologies that enhance system performance and scalability.
• Collaborate with product managers, designers, and other engineers to deliver high-quality solutions that align with business goals.

Senior Software Engineer, Financial Marketplace

Product Manager

• Serve as Product Owner for Plans scrum teams, owning backlog readiness, sprint planning, and delivery execution
• Partner with Business Analysts to translate high-level product epics into detailed user stories and acceptance criteria
• Lead the development of configuration workflows for provider-customized plans, reusable templates, and eligibility logic
• Align with Product Managers on roadmap priorities, stakeholder needs, and feature readiness

Product Owner – Plans

Production Engineer

• Investigate and triage P1/P2 production issues with urgency and precision
• Perform deep root cause analysis across distributed systems.
• Implement immediate fixes or workarounds to restore stability.
• Clearly document findings and hand off long-term solutions to engineering teams.
• Monitor system health using tools like Grafana, logs, and telemetry dashboards.
• Identify anomalies and proactively investigate issues before escalation.
• Tune alerts and improve signal-to-noise ratio across monitoring systems.
• Partner with DevOps/SRE to strengthen reliability practices.
• Build internal tools, scripts, or small services to improve support and operations workflows.
• Contribute to codebases (primarily .NET / Azure environments) where needed.
• Help reduce technical debt by addressing recurring production issues.
• Translate technical issues into clear, actionable updates for stakeholders.
• Collaborate with Product, Engineering, and Customer-facing teams.
• Occasionally join calls with internal teams or customers to explain incidents and resolutions.

SRE/Support Developer, Production Engineering

• Design, develop, and maintain backend services with a focus on .NET and Azure cloud environments.
• Contribute to payment-related initiatives, including:
• ◦Expanding ACH features for practices and recurring billing.
• ◦Enhancing card payments with authorization, capture, and settlement.
• ◦Supporting device-based payments (e.g., Tap to Pay for iOS).
• ◦Exploring modernized payment methods (e.g., network tokens, bank verification).
• Drive secure coding practices, ensuring sensitive financial data is handled and logged properly.
• Participate in breaking down and modernizing microservices for improved scalability and throughput.
• Collaborate with architects, engineers, and product stakeholders to align solutions with business needs.
• Contribute to resolving technical debt and building resilient systems to support increased transaction volume.