Wellfit

Technical Product Manager

• Own the core payments platform backlog, focusing on backend systems—authorization, capture, refund, batch settlement, disbursement, and ledger updates.
• Translate PayFac business requirements into technical Epics that define transaction logic, fund flow, and clearing/settlement behavior.
• Partner with Engineering and Architecture to design scalable APIs and microservices supporting merchant onboarding, payment processing, merchant and internal team reporting and monitoring, and sub-merchant settlements.
• Manage integrations with processors, acquiring banks, and card networks (e.g., Worldpay, Fiserv, TSYS, Elavon) including certification and compliance tracking.
• Support merchant lifecycle operations: KYC/KYB onboarding, underwriting, tokenization, dispute management, and funding.
• Lead coordination across ACH, card-present, and card-not-present transaction flows.
• Oversee gateway and acquiring configurations, surcharging and convenience fee logic, and network tokenization.
• Collaborate with Finance on reconciliation, settlement balancing, and chargeback automation.
• Ensure all services maintain PCI DSS and network compliance while supporting operational scalability.

Technical Product Owner, Payments

Database Administrator

• Manage, monitor, and optimize Azure SQL Databases hosted in a fully cloud-based, Windows environment.
• Identify and resolve performance bottlenecks by analyzing Dynamic Management Views (DMVs), query execution plans, and telemetry data.
• Tune and refactor resource-intensive stored procedures, queries, and schemas.
• Implement proactive database health checks and automation for uptime and performance monitoring.
• Collaborate with developers to improve database performance at both the query and architectural levels.
• Design, build, and maintain Azure Data Factory (ADF) pipelines for large-scale data ingestion, transformation, and integration.
• Optimize ETL workflows for performance and reliability.
• Partner with analytics and reporting teams to streamline data availability for business insights.
• Manage database access and roles using Microsoft Entra ID (formerly Azure AD) security groups.
• Configure and maintain Azure Key Vault for secure credential management.
• Navigate the Azure Portal to administer SQL databases and related cloud services confidently.
• Work closely with senior data leaders (Carlos Parra and Tarika) to support enterprise data initiatives.
• Mentor junior team members on SQL best practices, data performance tuning, and cloud operations.
• Partner with cross-functional teams to translate business requests into efficient technical solutions.

Senior Azure SQL Database Administrator

AI Engineer

• To perform this job successfully, an individual must be able to perform each essential function at a high degree of proficient execution. The requirements listed below are representative, but not all inclusive, of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
• Take on a technical role by taking a hands-on approach developing systems that integrate with new and existing Wellfit technologies and products.
• Demonstrate expertise in the code and the various teams' software development processes.
• Help to continuously improve both software and processes.
• Evaluate multiple approaches to technical problems and be able to recommend one solution after considering limitations and challenges.
• Be proficient in applying the scientific method to execute research and development Initiatives.
• Communicate clearly with others regarding project status and risks, and to ensure that work is aligned with the Wellfit's Innovation Strategy.
• Serve as a role model for excellent software skills and a source of expertise to participants in Wellfit's Innovation program.
• Ensure that code is efficient, scalable, maintainable, extensible, robust and easy to understand. Diagnose and fix code problems.
• Deliver code that meets requirements on schedule.
• Optimize code to improve tool run time and memory capacity.
• Create unit, regression and/or system-level tests to thoroughly validate new features or changes.
• Communicate solution, design, high level architecture through documentation including diagrams.

Full-stack Engineer

• Design, develop, and maintain backend services with a focus on .NET and Azure cloud environments
• Contribute to payment-related initiatives (ACH, recurring billing, card payments authorization/capture/settlement, device-based payments, modern payment methods)
• Drive secure coding practices and proper handling/logging of sensitive financial data
• Participate in breaking down and modernizing microservices for improved scalability and throughput
• Collaborate with architects, engineers, and product stakeholders to align solutions with business needs
• Contribute to resolving technical debt and building resilient systems to support increased transaction volume

Senior Software Engineer, Payments

Human Resources

• Wellfit: healthcare fintech providing financial solutions for the dental industry, removing financial barriers to treatment and care.
• Role: HR Manager owning HR operations, driving employee relations, and providing guidance to managers and employees for ~120-employee company.
• Employee Relations & Manager Support: primary contact for employee relations, conduct investigations, facilitate PIPs, coach managers, escalate sensitive cases to Director.
• Core HR Operations: HRIS data management, background checks, onboarding/offboarding, leave administration, benefits management, HR policy and handbook drafting, HR reporting and metrics.
• Performance & Compliance: execute performance processes, ensure federal and state employment law compliance, conduct audits and recommend HR process improvements.
• Collaboration & Culture: partner on engagement and culture initiatives, advise leadership on trends and risks, support compensation documentation and headcount planning, maintain job descriptions and org charts.

HR Manager

DevOps Engineer

• Wellfit is the dental industry’s fintech solution, breaking down financial barriers so patients, providers, employers, and payors can access better care.
• Site Reliability Engineer (SRE) role focused on monitoring, debugging, and optimizing Azure App Services.
• Design, implement, and fine-tune monitoring systems for Azure-based applications using Application Insights and Azure Monitor.
• Build custom dashboards and analyze logs, metrics, and traces to proactively troubleshoot performance and reliability issues.
• Apply code-level debugging for C#, .NET, Angular, and SQL to resolve application issues.
• Optimize, configure, manage, and scale App Service environments for multiple applications.
• Use Diagnose and Troubleshoot Tools, Kudu, and PowerShell scripting to resolve application and infrastructure issues.
• Automate monitoring, alerting, and remediation workflows to improve reliability and reduce toil.
• Use APM tools like Grafana and Prometheus and quickly learn new monitoring tools as needed.
• Partner with developers and operations, document findings, and produce RCA reports with clarity and impact.

Site Reliability Engineer

Implementation Specialist

• Wellfit revolutionizes the dental industry by bridging financial gaps in healthcare.
• Lead technical setup, configuration, and optimization of our software in dental offices.
• Troubleshoot desktop environments, manage data entry, and ensure compatibility with existing systems (especially EagleSoft).
• Diagnose connectivity issues (wired/wireless) and interface with firewalls, routers, and networking setups.
• Guide dental offices through onboarding, from initial outreach to successful go-live.
• Configure software settings tailored to customer workflows.
• Deliver clear, engaging training sessions for staff — translating technical topics into everyday terms.
• Analyze workflows, identify inefficiencies, and implement best practices.
• Create documentation, knowledge base articles, and SOPs.
• Build trust with office staff and stakeholders; ensure confidence and satisfaction with Wellfit solutions.
• Work closely with account management, sales, and technical teams; share insights to improve products, processes, and customer experiences.
• Technical skills: DHCP, static IPs, VLANs, port forwarding; Ubiquiti, Cisco, SonicWall; Salesforce or Microsoft Dynamics; Jira; Splashtop, TeamViewer, RDP; Zoom, Microsoft Teams.
• Perform root cause analysis, interpret system logs, resolve escalations with a customer-first mindset.
• Streamline operations, reduce errors, implement SOPs; familiarity with Lean concepts.