Welldoc

Customer Success Manager

• Serve as a trusted advisor for the clients & strategic partner accounts.
• Develop a solid understanding of company products and service capabilities.
• Support strategies related to activation, engagement and desired outcome metrics and mitigate any risks to ensure the program objectives are met.
• Work with Marketing & Engagement Manager to ensure timely delivery of customized engagement materials to the clients and retrieving client approvals.
• Support Quarterly Business Reviews and follow up on any action items.
• Guide client on Welldoc’s recommended best practices, to ensure their program success.
• Create/Update the Account Dashboard to track program updates across workstreams
• Generate & follow up on client invoices when due.
• Identifies service issue trends and collaborates with cross-functional teams to develop a plan of action for improvement.
• Work with Implementation team and Customer Care to seamlessly handle account transition.
• Maintain appropriate project documentation for each account including meeting minutes.
• Responsible for client satisfaction through the Account Management process

Client Success Manager

Social Media Manager

• Build and execute a comprehensive social media strategy that aligns with corporate, B2B and B2C goals.
• Design and produce engaging messaging and content across formats to convey Welldoc's story.
• Execute the social media/paid media components of integrated marketing campaigns and press releases.
• Partner with corporate communications to align messaging on industry themes.
• Manage paid social campaigns end-to-end, optimizing for KPIs like CPL and ROAS.
• Use AI-powered tools to scale content creation and personalize messaging.
• Cultivate the social presence of our executive team to connect with industry leaders.
• Monitor and analyze performance metrics, preparing reports and actionable insights.
• Work closely with cross-functional teams to ensure social media content aligns with company goals.
• Manage the social content calendar and ensure timely execution of campaigns.

Social Media Manager – Senior

Product Marketing

• Maintain an expert-level command of all Welldoc’s product offerings, ensuring a deep, detailed understanding of core functionality, consumer/care team flows, and all incoming features and updates.
• Craft and own the positioning framework for Welldoc’s platform, ensuring clear differentiation in a crowded digital health market.
• Articulate the value of our clinical and AI capabilities, translating technical features into clinical benefits (outcomes, ROI, efficiency) that resonate with buyers and consumers.
• Partner closely with cross-functional team members (regulatory, quality, clinical, legal) to ensure all product messaging—from website copy to sales decks—aligns with FDA Class I and Class II guidelines and privacy laws.
• Execute the GTM strategy for new product releases and clinical enhancements.
• Coordinate cross-functionally to ensure Sales, Customer Success, and Clinical teams are aligned.
• Work with design and clinical teams to equip the sales team with high-impact tools (interactive demos, video, etc.) that showcase product capabilities, features and clinical value.
• Collaborate with the clinical and marketing teams to develop consumer-facing content (in-product, email, SMS) that drives B2B2C engagement while adhering to clinical safety guidelines.
• Partner with product and marketing design teams to develop visual assets that showcase the user experience (UI/UX) and roadmap vision across channels (i.e., website, social).
• Collaborate with clients in developing content in support of branded/white label product offerings.
• Support market research initiatives to inform product positioning and messaging.
• Maintain a 'pulse on the market.'
• Analyze competitor positioning and regulatory status (e.g., cleared vs. non-cleared solutions) to refine Welldoc product differentiation.
• Work cross-functionally to analyze data to assess product engagement and assess opportunities to improve user journey and communications.
• Collect insights from client-facing teams and the market to identify 'white space' opportunities and provide commercial input into the Product Roadmap.

Senior Manager/Director Product Marketing

Project Manager

• responsible for project management and delivery of marketing programs and tactics across multiple clients or workstreams
• responsible for flawless execution and on-time delivery of marketing assets
• create and own the project plan and manage day-to-day tasks from project start to completion
• set expectations and manage project scope, timelines, tasks, and team communication
• manage multiple workstreams and timelines
• develop, maintain, and own detailed project plans, tasks, and timelines
• own tracking project progress, tasks, key decisions, and deliverable status
• proactively identify and address issues, dependencies, and risks
• develop contingency and best-case scenarios and resolution plans
• manage internal and client reviews of marketing assets and content
• oversee the Design Team pull-through of edits
• proof and QA all marketing deliverables
• maintain documentation including copy docs, process flows, etc.

Marketing Project Manager

Software Engineer

• Design and build an iOS product and Platform using Swift and Objective-C
• Report to the Architect or Technical Manager on the product team
• Designing, coding, documenting design, and defect-free deliverables
• Ensure the performance, quality, and responsiveness of application
• Critical Thinking and Problem Solving
• Identify the root cause and work on defect fixing
• Be a team player, have great interpersonal and communication skills
• Time management with regard to work assigned

Lead iOS Developer

Machine Learning Engineer

• Architect & Build: Design and implement robust, scalable Machine Learning pipelines
• Platform Partnership: Collaborate with the Platform Engineering & Data team to define the requirements for our underlying ML infrastructure
• Set Technical Standards: Act as the primary technical authority for the ML team, institute code quality standards
• MLOps & CI/CD Ownership: Define and implement the complete MLOps lifecycle
• Global Technical Alignment: Act as the primary technical bridge to the Bangalore ML team
• Production Deployment: Drive production deployment, monitoring, scaling, and maintenance of models
• Governance & Compliance: Create and maintain data governance SOPs to ensure compliance with regulatory standards

Staff Machine Learning Engineer

QA Engineer

• Manages and supports Controlled Documents on Welldoc’s electronic QMS (eQMS) and Learning Management System (LMS).
• Play the role of a Quality Lead on product development core teams to advocate QMS requirements and to provide guidance to the project team.
• Provide, improve, and maintain quality methodologies, processes, and procedures.
• Support continuous improvement initiatives and projects to improve processes and upgrade Welldoc’ s QMS.
• Establish and maintain effective cross-functional team communications to advance quality.
• Proactively provide inputs to develop a master plan for Welldoc’ s for our quality initiatives and objectives.
• Improving key aspects of our quality systems as part of daily tasks.
• Contribute to QMS management reviews in a timely and effective manner.
• Interface with Quality Assurance / Quality System peers in external partner organizations.
• Manage and support internal and external audits and inspections, ensuring compliance with regulations.
• Partner with R&D, Engineering, Clinical, etc., in the development of new products.
• Maintain and update training programs and manage the configuration of controlled documents.