Welldoc

Product Designer

• Design and develop mobile and web products as part of the Product Design team
• Lead design strategy and visual direction for Welldoc’s mobile and web products
• Create original, creative designs grounded in consistent patterns and contribute to a scalable, enterprise-grade design system
• Advocate for users and communicate complex design decisions to internal leadership and external stakeholders
• Align user-centric solutions with business goals and technical feasibility
• Manage and prioritize multiple high-impact design initiatives and meet critical milestones
• Review development deliverables as the final gatekeeper for design quality
• Provide expert feedback on usability, aesthetics, and accessibility compliance
• Synthesize product requirements into detailed design specifications, user flows, and high-fidelity prototypes
• Lead design artifacts including user flows and decision logs throughout the product lifecycle
• Validate new feature sets and ensure design iterations meet standards for regulatory filings
• Collaborate with Product Managers, Business Analysts, Scrum teams, Developers, Writers, Consultants, and Human Factors partners
• Iterate on complex UX flows and solve sophisticated product challenges
• Provide and receive constructive criticism and contribute to Product Design team growth

Senior Product Designer

Customer Success Manager

• Build professional and productive relationships with key stakeholders within Welldoc and across a portfolio of key clients
• Assess complex client goals and establish a shared definition of success
• Ensure Welldoc’s technology consistently delivers on its value proposition
• Manage collaboration across Data Science, Marketing, Product, and Customer Care workstreams
• Identify service trends and develop high-level solutions to complex problems
• Serve as a trusted advisor and primary point of contact for a fast-paced, complex client portfolio
• Lead Executive Business Review meetings aligned with client strategy and goals
• Deliver sophisticated reports on member engagement and clinical outcomes
• Own the end-to-end client lifecycle
• Maintain healthy long-term relationships, identify growth and expansion opportunities, and support successful contract renewals
• Report to the Vice President, Client Success

Senior Product Designer

Director, Client Success