Director, Client Success

Welldoc

Client Success Director expanding strategic healthcare client relationships for Welldoc’s AI-powered digital health platform. Leading cross-functional delivery, executive reviews, renewals, and growth across complex accounts.

Posted 9/3/2026full-timeColumbia • Maryland • 🇺🇸 United StatesLead💰 $140,000 - $180,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client success and account management within health plans and large employer groups, with a strong focus on building relationships, delivering complex projects, and utilizing data-driven insights. Proficient in managing client lifecycles and ensuring alignment with organizational goals in regulated environments.

Highest-signal resume keywords

Client Success ManagementAccount ManagementSalesforce UtilizationProject DeliveryRegulatory Compliance

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Client Lifecycle ManagementData AnalysisProject ManagementValue Proposition ArticulationContract Renewal Strategies

Soft Skills

Relationship BuildingCommunication SkillsProblem-SolvingFlexibilityAutonomy

Tools & Technologies

SalesforceAccount Management Platforms

Certifications & Qualifications

Bachelor’s DegreeMaster’s DegreeISO 13485 TrainingMDSAP TrainingHITRUST Compliance Training

Industry Keywords

Health PlansPBMsFortune 100 CompaniesProvider SystemsClient Engagement

About the role

Key responsibilities & impact

Build professional and productive relationships with key stakeholders within Welldoc and across a portfolio of key clients
Assess complex client goals and establish a shared definition of success
Ensure Welldoc’s technology consistently delivers on its value proposition
Manage collaboration across Data Science, Marketing, Product, and Customer Care workstreams
Identify service trends and develop high-level solutions to complex problems
Serve as a trusted advisor and primary point of contact for a fast-paced, complex client portfolio
Lead Executive Business Review meetings aligned with client strategy and goals
Deliver sophisticated reports on member engagement and clinical outcomes
Own the end-to-end client lifecycle
Maintain healthy long-term relationships, identify growth and expansion opportunities, and support successful contract renewals
Report to the Vice President, Client Success

Requirements

What you’ll need

Minimum of 10 years of experience in client success and account management, specifically health plans, PBMs, and large employer groups
Proven track record of providing service to Fortune 100 companies, other large group plans, or major Provider Systems
Demonstrated ability and flexibility to work cross-functionally in a fast-growing, dynamic company environment
History of successfully delivering large, complex projects that surpass client expectations
Highly data-driven and detail-oriented
Ability to build enduring professional relationships at the senior level
Outstanding communication skills for articulating value propositions, delivering analyses, and managing difficult conversations
Entrepreneurial mindset with proactive, creative problem-solving ability
Capacity to work rapidly and autonomously in a complex, changing environment
Experience utilizing Salesforce and other key account management platforms
Prior experience working in ISO 13485 and MDSAP regulated and HITRUST compliant environments, or willingness to be trained
Bachelor’s or Master’s Degree in business or related field

Benefits

Comp & perks

Generous PTO
Medical insurance
Dental insurance
Vision care
Life and disability insurance
Retirement benefits
Opportunity to participate in health savings accounts and/or dependent care accounts