Welcome Pickups

Destination Operations Manager

Welcome Pickups

full-time

Posted on:

Location Type: Hybrid

Location: Athens • Greece

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About the role

  • Own end-to-end operational performance for your assigned destinations, tracking transfer success rates, driver utilization, and service quality metrics
  • Execute routine data analysis to ensure key operational performance indicators (KPIs) are met and take corrective action when thresholds are breached
  • Assist in forecasting demand surges and seasonal patterns, ensuring proper resource allocation and driver availability
  • Report inefficiencies and suggest improvements in driver scheduling, dispatching, and allocation models
  • Conduct weekly reviews of operational data, ensuring continuous optimization of destination workflows
  • Maintain destination configurations including cutoff times, vehicle limits, and pricing strategies based on live data analysis
  • Track driver availability across your destinations, ensuring proper service capacity during peak and off-peak periods
  • Assist in the optimization of incentive programs to keep drivers engaged and aligned with operational targets
  • Work closely with the Acquisition & Recruiting team to highlight geographic or time-slot-based driver shortages
  • Conduct basic data analysis on operational trends, supporting proactive decision-making on driver allocation
  • Monitor and refine bookings allocation for peak-hour stability, ensuring high service reliability
  • Track and work towards reducing last-minute cancellations, ensuring transfer fulfillment aligns with service commitments
  • Monitor service-level disruptions, identifying patterns that require further operational intervention
  • Communicate emerging service risks to Live Operations / Emergency Handling to trigger rapid corrective measures
  • Work with Quality & Compliance teams to flag recurring driver issues impacting service efficiency
  • Capture reliable intelligence on pricing, driver costs, competitor pay, local regulations, and community sentiment
  • Feed structured insights to central teams (Pricing, Strategy) to inform decision-making
  • Build visibility and trust with local drivers through regular engagement activities
  • Identify and manage driver ambassadors, collect feedback, and run initiatives to improve satisfaction
  • Organize incentive campaigns, driver quests, or reactivation pushes—track results and share learnings
  • Collaborate with Live Operations team to provide real-time visibility on driver availability and operational risks
  • Partner with Destination Owners and Acquisition & Recruiting teams to proactively communicate driver shortages or surpluses
  • Work closely with the Pricing team to ensure operational decisions align with cost efficiency and budget targets
  • Coordinate with Business Intelligence and Data Analytics teams to support performance tracking and data-driven operational decisions
  • Collaborate with Driver Support and Destination Success teams to ensure smooth execution and continuously improve both driver and customer experience

Requirements

  • 3+ years of experience in operations, logistics, mobility, or marketplace management.
  • Proven track record of managing performance and executing improvement actions based on data insights.
  • Strong analytical skills — comfortable using dashboards, reports, and KPIs to guide decisions.
  • Hands-on problem solver with a proactive approach to spotting and addressing operational challenges.
  • Excellent communication and stakeholder management, able to build relationships across drivers, partners, and internal teams.
  • Understanding of local market conditions, including supply/demand dynamics, competitor landscape, and regulatory requirements.
  • Fluent in English, with local language skills considered an advantage.
  • Energy and ownership mindset — you take responsibility for results and don’t wait to be told what to do.
Benefits
  • Vibrant and fresh work environment
  • Flexible work-from-home policy
  • The tools you need to perform your daily tasks successfully
  • L&D personal budget
  • Private Insurance Plan
  • +4 extra PTO days annually
  • The unique opportunity to join “the next big thing” at ground level
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysisoperational performance metricsKPI trackingresource allocationdriver schedulingdispatchingincentive program optimizationperformance trackingdata-driven decision makinglocal regulations
Soft Skills
analytical skillsproblem solvingcommunicationstakeholder managementrelationship buildingproactive approachenergy and ownership mindset