Welcome Pickups

Operations

• Own end-to-end operational performance for your assigned destinations, tracking transfer success rates, driver utilization, and service quality metrics
• Execute routine data analysis to ensure key operational performance indicators (KPIs) are met and take corrective action when thresholds are breached
• Assist in forecasting demand surges and seasonal patterns, ensuring proper resource allocation and driver availability
• Report inefficiencies and suggest improvements in driver scheduling, dispatching, and allocation models
• Conduct weekly reviews of operational data, ensuring continuous optimization of destination workflows
• Maintain destination configurations including cutoff times, vehicle limits, and pricing strategies based on live data analysis
• Track driver availability across your destinations, ensuring proper service capacity during peak and off-peak periods
• Assist in the optimization of incentive programs to keep drivers engaged and aligned with operational targets
• Work closely with the Acquisition & Recruiting team to highlight geographic or time-slot-based driver shortages
• Conduct basic data analysis on operational trends, supporting proactive decision-making on driver allocation
• Monitor and refine bookings allocation for peak-hour stability, ensuring high service reliability
• Track and work towards reducing last-minute cancellations, ensuring transfer fulfillment aligns with service commitments
• Monitor service-level disruptions, identifying patterns that require further operational intervention
• Communicate emerging service risks to Live Operations / Emergency Handling to trigger rapid corrective measures
• Work with Quality & Compliance teams to flag recurring driver issues impacting service efficiency
• Capture reliable intelligence on pricing, driver costs, competitor pay, local regulations, and community sentiment
• Feed structured insights to central teams (Pricing, Strategy) to inform decision-making
• Build visibility and trust with local drivers through regular engagement activities
• Identify and manage driver ambassadors, collect feedback, and run initiatives to improve satisfaction
• Organize incentive campaigns, driver quests, or reactivation pushes—track results and share learnings
• Collaborate with Live Operations team to provide real-time visibility on driver availability and operational risks
• Partner with Destination Owners and Acquisition & Recruiting teams to proactively communicate driver shortages or surpluses
• Work closely with the Pricing team to ensure operational decisions align with cost efficiency and budget targets
• Coordinate with Business Intelligence and Data Analytics teams to support performance tracking and data-driven operational decisions
• Collaborate with Driver Support and Destination Success teams to ensure smooth execution and continuously improve both driver and customer experience

Destination Operations Manager