Treasury Operations Supervisor
EveryPay
ERP
Regional Operations Manager
Welcome Pickups
full-time
Posted on:
Location Type: Hybrid
Location: Athens • 🇬🇷 Greece
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Lead a multi-destination team: Guide and develop Destination Managers responsible for local performance. Set clear goals, ensure accountability, and align regional results with company KPIs such as Growth Fulfillment Score (GFS), Great Rides %, and Cost Efficiency.
- Oversee regional performance: Monitor key metrics, identify trends and root causes of underperformance, and drive timely corrective actions to protect and improve fulfillment outcomes.
- Ensure operational governance: Maintain a disciplined cadence of reviews, decision logs, and follow-ups. Ensure SOPs, playbooks, and configuration standards are accurate, adopted, and consistently applied across destinations.
- Translate market intelligence into action: Structure and validate local insights (pricing, competitor pay, driver costs, regulations, community sentiment) to inform central pricing and capacity strategies.
- Foster community engagement: Strengthen relationships with drivers through ambassadors, targeted communication, and incentive programs that improve utilization and satisfaction.
- Champion cross-functional collaboration: Represent your region in central discussions, ensuring field realities influence strategy and new tools or features are effectively rolled out.
- Drive compliance and quality: Ensure destinations operate within local regulatory frameworks and uphold company quality standards. Proactively surface and escalate any legal or compliance risks.
- Promote continuous improvement: Identify and implement measurable improvements in process, performance, or community engagement every month.
Requirements
- 5+ years of experience in operations, marketplace management, mobility, or logistics, ideally within a multi-market or regional leadership role.
- Proven people leadership experience — skilled in developing managers, driving accountability, and fostering high-performing teams.
- Strong analytical and problem-solving mindset, able to interpret data, spot patterns, and translate insights into clear operational actions.
- Excellent communication and cross-functional collaboration skills, with the ability to influence central teams and represent regional priorities.
- Operational governance expertise — experienced in setting cadence, maintaining SOPs, and managing performance processes at scale.
- Understanding of local market dynamics (supply/demand balance, competition, cost structure, regulation) and the ability to translate them into actionable insights.
- Comfortable in fast-paced, data-driven environments where priorities evolve quickly, and impact is measured continuously.
- Fluent in English; additional languages are a plus.
Benefits
- Vibrant and fresh work environment
- Flexible work-from-home policy
- The tools you need to perform your daily tasks successfully
- L&D personal budget
- Private Insurance Plan
- +4 extra PTO days annually
- The unique opportunity to join “the next big thing” at ground level
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analysisoperational governanceperformance managementmarketplace managementlogisticsprocess improvementSOP developmentKPI monitoringcompliance managementcapacity strategy
Soft skills
people leadershipanalytical mindsetproblem-solvingcommunicationcross-functional collaborationinfluenceaccountabilityteam developmentcommunity engagementadaptability