Service Partner Operations Manager
Welcome Pickups
Treasury Operations Supervisor
EveryPay
full-time
Posted on:
Location Type: Hybrid
Location: Athens • 🇬🇷 Greece
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
ERP
About the role
- Oversee day-to-day payout processing activities to ensure accurate, timely, and efficient payment settlements for clients.
- Manage end-to-end reconciliation processes across multiple payment channels, including credit cards, ACH, bank transfers, digital wallets, and other payment methods. Identify and resolve discrepancies between internal systems and payment processors.
- Lead, mentor, and develop the Payouts & Reconciliations team, providing guidance, training, and support for ongoing improvement.
- Continuously evaluate and improve payout workflows and reconciliation processes to enhance operational efficiency and minimize errors.
- Monitor and analyze daily and long-term cash flows, transactional volumes, and payment settlements to ensure efficient use of funds and overall financial health.
- Collaborate with cross-functional teams to forecast cash requirements, ensuring adequate funding for acquiring, wallets, and issuing operations.
- Collaborate with internal teams (Finance, Operations, IT, Customer Support) to ensure smooth payout processing, prompt issue resolution, and adherence to financial controls.
- Prepare and present regular reports on payout volumes, reconciliation accuracy, and operational metrics. Conduct root cause analysis on discrepancies and provide actionable insights to management.
- Ensure that payout processes comply with industry standards, regulatory requirements, and security protocols. Identify and mitigate risks related to payout processing and financial discrepancies.
- Work closely with the IT and product teams to integrate payment solutions and enhance existing systems for better scalability and performance.
- Manage relationships with external payment providers, banks, and financial institutions. Ensure that service level agreements (SLAs) are met and disputes are resolved promptly.
- Lead or participate in cross-functional projects aimed at improving payment systems, compliance, and efficiency within EveryPay.
Requirements
- A Bachelor’s degree in Finance, Accounting, Business Administration, or a related field
- 5+ years of experience in payments, reconciliations, or financial operations, with at least 2 years in a managerial or leadership role
- Experience working in the fintech or PayTech sector is a significant advantage
- Extensive experience working with payment gateways, payment processors, and financial systems
- In-depth knowledge of financial reconciliation software and ERP and Banking systems
- Professional certifications in payments, accounting, or finance (e.g., CPA, CTP, etc.) are a plus
- Proficiency in Microsoft Excel, with advanced data analysis skills
- Familiarity with payment regulations (e.g., PCI DSS, PSD2) and industry best practices
- Excellent leadership, communication, and interpersonal skills
- High attention to detail and accuracy in managing financial data
- Strong project management capabilities
Benefits
- Competitive full-time salary 💸
- Private Family Medical Plan 🏥
- Monthly meal allowance 🍽️
- Learning and development programs and access to relevant resources 📚
- A flexible hybrid model of work
- Free Skroutz Plus subscription ➕
- Free wellness subscription 🏋️♀️
- Being part of an environment that gives employees large goals, autonomy and mentoring, creates incredible opportunities, both for you and the company!🪴
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
payout processingreconciliation processespayment channelsfinancial reconciliation softwareERP systemsBanking systemsdata analysispayment gatewayspayment processorsfinancial operations
Soft skills
leadershipcommunicationinterpersonal skillsattention to detailaccuracyproject managementmentoringcollaborationguidanceproblem-solving
Certifications
CPACTP