Service Partner Operations Manager
Welcome Pickups
full-time
Posted on:
Location Type: Hybrid
Location: Athens • 🇬🇷 Greece
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Build and own the **end-to-end partner operating model** — from selection and contracting to performance management and offboarding.
- **Negotiate and nurture agreements** with fleet and dispatcher partners to secure capacity and competitiveness.
- Define and track **partner SLAs and scorecards** (acceptance, on-time pickup, cancellations, Great Rides %, capacity readiness, disputes).
- Work cross-functionally with **Quality, Recruiting, Pricing, and Support** to integrate partners into core operations and maintain high standards.
- Coordinate with Supply and Destination Operations to **deploy partners strategically** for peak hours, events, and capability gaps.
- Collaborate with Product and Ops Excellence to **drive adoption of partner tools and integrations**, reducing manual processes and errors.
- Ensure **legal and compliance frameworks** are followed, partnering with Legal and Finance on contracting and documentation.
- Provide leadership with **clear performance reporting and recommendations** on when and where to scale up or down partner usage.
Requirements
- 4+ years of experience in operations, partnerships, supply chain, or business development.
- Strong relationship management and negotiation skills, with experience working with external vendors/partners.
- Data-driven mindset, with the ability to track KPIs and turn insights into actions.
- Experience with contracts, compliance, and SLA management.
- Comfort working cross-functionally across operations, product, and commercial teams.
- Fluent in English; additional languages are a plus.
- Proactive, structured, and motivated to help scale a global mobility company.
Benefits
- Vibrant and fresh work environment
- Flexible work-from-home policy
- The tools you need to perform your daily tasks successfully
- L&D personal budget
- Private Insurance Plan
- +4 extra PTO days annually
- The unique opportunity to join “the next big thing” at ground level
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
partner operating modelSLA managementperformance managementcontract negotiationdata analysisKPI trackingcompliance frameworksperformance reportingcapacity managementvendor management
Soft skills
relationship managementnegotiation skillscross-functional collaborationproactive mindsetstructured thinkingleadershipcommunication skillsmotivationinsight generationproblem-solving