WeInfuse

Product Specialist

• Learn and understand the infusion provider and pharmacy healthcare model
• Act as a subject matter expert on product functionality, specifications, and limitations
• Provide feedback from customers to improve product design and quality
• Troubleshoot and document software operational and technical issues
• Respond to client support issues, report bugs/issues and feature requests
• Provide excellent client service with friendly, professional responses

Technical Product Specialist

Systems Engineer

• Act as first point of contact for hardware & software issues across Mac & PC environments
• Set-up, configure, and maintain employee devices, accounts, and peripherals
• Manage user provisioning and deprovisioning across SaaS tools and internal systems
• Maintain IT documentation, asset inventory, and support ticketing
• Troubleshoot and resolve technical issues efficiently, escalating complex issues as needed
• Monitor and respond to security alerts across endpoints and network systems
• Support compliance efforts including audit preparation, access, reviews, and policy documentation
• Assist with identity & access management (AIM) and enforce least-privilege principles
• Help Maintain & improve network security configurations including VPN and firewall rules