Scope and implement new tools, processes, and procedures
Build and maintain tools to help provide immediate feedback on customer issues and automate common tasks
Build and maintain tools that help improve efficiency of CST, e.g. inclusion of AI into Zendesk, plugins that diagnose site issues, etc.
Analyze data from customers and Customer Support to provide better service
Work cross-functionally to ensure success of our business partners
Collaborate on policies and procedures for Customer Support
Identify efficiency and productivity improvements for the team and the department

Requirements

4-7 years of experience working with support or workflow tools such as Zendesk, Webflow, Make, or similar platforms
Hands-on experience building or supporting web applications using HTML, CSS, and JavaScript
Familiarity with modern development tools and workflows (e.g., GitHub, APIs, basic databases)
Experience with frameworks or platforms such as React, Next.js, or Vercel, through professional or personal projects
Practical experience using AI-assisted development tools (e.g., Cursor, Claude Code, GitHub Copilot) for code generation, debugging, refactoring, and developer productivity improvements
Experience working with relational databases

Benefits

Ownership in what you help build. Every permanent Webflower receives equity (RSUs) in our growing, privately held company.
Health coverage that actually covers you. Comprehensive medical, dental, and vision plans for full-time employees and their dependents, with Webflow covering most premiums.
Support for every stage of family life. 12 weeks of paid parental leave for all parents and 6+ weeks of additional paid leave for birthing parents. Plus inclusive care for family planning, menopause, and midlife transitions.
Time off that’s actually off. Flexible vacation, paid holidays, and a sabbatical program to help you recharge and come back inspired.
Wellness for the whole you. Access to mental health resources, therapy and coaching.
Invest in your future. A 401(k) with 100% employer match (up to $6,000/year) in the U.S., and support for retirement savings globally.
Monthly stipends that flex with your life. Localized support for work and wellness expenses — from Wi-Fi to workouts.
Bonus for building together. All full-time, permanent, non-commission employees are eligible for our annual WIN bonus program.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

HTMLCSSJavaScriptReactNext.jsVercelAI-assisted development toolsrelational databasesGitHubAPIs

Soft Skills

collaborationcross-functional teamworkdata analysisproblem-solvingefficiency improvementproductivity improvementcustomer servicepolicy development