Weave

Onboarding Manager

Weave

full-time

Posted on:

Location Type: Hybrid

Location: Lehi • Utah • United States

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Job Level

Junior

About the role

  • Lead, coach, and develop a team of onboarding professionals through regular 1:1s, performance reviews, and ongoing feedback
  • Oversee end-to-end onboarding projects, ensuring timelines, scope, quality, and customer expectations are met or exceeded
  • Develop and manage detailed onboarding project plans, including milestones, dependencies, and resource allocation
  • Collaborate cross-functionally with Porting, Sales, Product, Customer Success, Support, and other Weave teams to ensure smooth implementations
  • Proactively identify project risks, roadblocks, and resourcing challenges; implement mitigation strategies
  • Drive continuous improvement of onboarding processes, workflows, and best practices
  • Ensure consistent documentation, reporting, and communication of project and team performance
  • Maintain quality assurance standards and conduct post-implementation reviews to improve future outcomes
  • Support training and enablement efforts to ensure the team is skilled in tools, processes, and product updates

Requirements

  • 1+ years of experience at Weave as an Onboarding Project Manager
  • Proven experience leading and managing teams, including performance management and development
  • Strong project management skills in fast-paced, deadline-driven environments
  • Proficiency with project management and documentation tools (Google Sheets, Docs, Slides, Salesforce, Jira)
  • Solid understanding of onboarding workflows, customer implementations, and technical product concepts
  • Ability to manage multiple projects and priorities simultaneously
  • Consistent history of hitting goals and performance standards
  • In good standing for the past 12 months with no performance improvement plans
Benefits
  • This position will be hybrid: M/T/W in office required and Th/F are optional WFH
  • Equal opportunity employer that is committed to fostering an inclusive workplace
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementonboarding workflowscustomer implementationsperformance managementresource allocationrisk managementcontinuous improvementquality assurance
Soft Skills
leadershipcoachingcollaborationcommunicationproblem-solvingtime management