Technical Support
Weave
full-time
Posted on:
Location Type: Hybrid
Location: Lehi • Utah • United States
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Salary
💰 $20 per hour
Job Level
About the role
- Communicate with customers via inbound phone calls.
- Provide follow up to customers via outbound calls and emails.
- Resolve issues with basic troubleshooting.
- Save the day for our customers by driving an amazing customer experience that makes our customers smile.
Requirements
- Minimum of 1 year of Customer Support experience.
- Background and interest in technology: Must have solid computer skills, and the ability to adapt and learn technology quickly.
- Strong phone presence and excellent written and verbal communication skills as you will be communicating with customers through phone (primarily), and email channels.
- Ability to work in a fast-paced, busy Customer / Tech Support team.
- Experience working with browsers, spreadsheets, and text documents. Ability to troubleshoot and resolve basic customer issues.
- Must be hungry to learn, caring towards others, and creative in your problem solving.
Benefits
- This position can be hybrid, in-office, or work-from-home (within a commutable distance to Lehi) after training is completed
- Training for this role is conducted onsite at our Lehi, UT HQ
- Full-time positions only (40 working hours between 6am-6pm M-F)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer supporttroubleshootingcomputer skillsproblem solving
Soft skills
communication skillsphone presencewritten communicationverbal communicationadaptabilitycreativitycaring attitudecustomer experience