We Are Social

Group Account Director

We Are Social

full-time

Posted on:

Location Type: Hybrid

Location: New York City • New York • United States

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Job Level

Lead

About the role

  • Build and maintain strong relationships with senior clients (including C-suite), acting as their strategic advisor and ensuring their satisfaction
  • You strategically guide clients, understand their business goals, and provide valuable insights to drive their marketing success
  • Provide strategic marketing guidance and thought leadership by working to understand your clients’ businesses while simultaneously educating clients about how we can help
  • Lead and motivate a team by providing mentorship, guidance, and fostering a productive working environment
  • Develop and implement strategic account plans that align with client objectives and business goals
  • Identify opportunities for client growth and develop sound and actionable annual and quarterly account plans
  • Develop staffing plans and scopes of work (project-based and retainer)
  • Collaborate with internal teams and their respective senior leads to ensure seamless execution of client campaigns
  • Manage financial performance of assigned accounts by effectively monitoring account health and managing a revenue tracker/forecast
  • Skillfully navigate challenging client situations or internal disagreements to achieve positive outcomes
  • Effectively and clearly present to a group and lead development of a client facing deck
  • Develop a deep understanding of the agency's strengths and ways of working, and represent the agency professionally to clients and key stakeholders
  • Be an AI master and contribute to the development of the organization's overarching AI strategy and train team members on new tools

Requirements

  • 8+ years of experience in account management or a related field with a focus on client relationship building and strategic planning
  • Proven experience in leading and managing a team
  • Demonstrated success in managing high-profile client accounts, delivering client satisfaction
  • Strong expertise in social media marketing, including a deep understanding of various social media platforms, trends, best practices, and the ability to translate data into actionable insights to optimize campaign performance
  • Curiosity about clients’ business and a passion for solving business challenges
  • Strong presentation skills and ability to develop a clear deck
  • Highly proficient with Google Suite, Slack, A.I. tools, and Asana
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementstrategic planningsocial media marketingdata analysiscampaign performance optimizationfinancial performance managementstaffing plans developmentproject management
Soft Skills
client relationship buildingleadershipmentorshipstrategic advisingpresentation skillsproblem-solvingcollaborationcommunication