Bilingual User Support Representative
WCG Services
full-time
Posted on:
Location Type: Remote
Location: Canada
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Salary
💰 CA$50,700 - CA$52,786 per year
About the role
- Respond to inquiries ranging from claims questions to first tier technical issues from users via phone and Secure Message
- Liaise with claims team to resolve claims related issues
- Engage in active listening with callers and confirm or clarify information
- Document participant claims inquiries
- Triage Secure Messages, create ticket for Claims Team and maintain tracking spreadsheet to ensure all messages are responded to and tickets resolved
- Identify and troubleshoot technical difficulties
- Password resets
- Log issues in ticketing system
Requirements
- Bilingual - English & French
- Flexibility in work hours Monday - Friday (operational across all time zones across Canada)
- Experience in customer service, call center or help desk
- Strong digital literacy skills and ability to navigate unfamiliar software
- Quiet distraction free workspace
- Excellent communication and active listening skills
- Employment conditional on obtaining a criminal record check and federal Reliability Status Security Clearance
Benefits
- Competitive salary of $50,700 - $52,786.50 per year
- Comprehensive and flexible health and dental benefits
- RRSP Matching program of 1.5% base earnings
- Ongoing learning and development opportunities
- Generous time-off policies that promote work/life balance
- A diverse and inclusive workplace with a track record of high employee engagement and teamwork
- The opportunity to do work that makes a difference!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical troubleshootingclaims processingticketing systempassword resetsdigital literacy
Soft skills
active listeningcommunicationflexibilitycustomer serviceproblem-solving
Certifications
federal Reliability Status Security Clearance