WCG Services

General

• Collect, understand, analyze and interpret labour market information on a national, provincial and community level that provides value to various internal and external stakeholders in our company (e.g., for operational performance, business development, marketing, and strategic planning)
• Identify and keep current on activities, policies and key personnel connected to WCG’s current and prospective funders/customers, including through media releases, social media and RSS Feeds
• Work closely with the Employment Services, Contract Manager team to support in the evaluation of the Service Provider Network to support performance
• Support the development of research projects (eg. WCG Employment Index) within WCG or with third party collaborators
• Lead and participate in localization to meet Bid localization needs by catchment and/or community/neighbourhood level
• Disseminate industry knowledge and labour market information to WCG stakeholders through an effective and efficient communication strategy (including graphs, interactive maps, Resource Spotlight)
• Maintain and regularly update WCG’s Resource Library as well as summaries of best practices for serving specific Inclusion Groups.
• Report out on inclusion groups within catchments (e.g. population stats by community and neighbourhood)
• Provide labour market information and data for funder/customer required Annual Business Plans and other reports, including social and economic profiles of delivery/catchment areas

Labour Market Information Specialist

• Determine required rehabilitation assessments to further assess Participant’s capacity for improvement and clarify rehabilitation needs and coordinate as required
• Ensure services and plans are needs-based, goal-oriented and align to program mandates of improving the six functional domains of well-being and reduce/eliminate barriers to re-establishment and are safe, cost-effective and of high quality
• Develop thorough Rehabilitation Plans for program Participants in consultation with the Participant, their family/caregiver, Rehabilitation Service Professionals (RSPs) and the Veterans Affairs Canada (VAC) Case Manager
• Act as the service integrator, collaborating equally with medical, psycho-social and vocational RSPs delivering services to participants
• Empower Participant to problem-solve by exploring options of community-based interventions and resources to achieve desired outcomes
• Identify barriers or risk factors contributing to suboptimal outcomes and pro-actively develop and implement strategies

Rehabilitation Service Specialist

• Determine required rehabilitation assessments to further assess Participant’s capacity for improvement and clarify rehabilitation needs and coordinate as required
• Ensure services and plans are needs-based, goal-oriented and align to program mandates of improving the six functional domains of well-being and reduce/eliminate barriers to re-establishment and are safe, cost-effective and of high quality
• Develop thorough Rehabilitation Plan for program Participants in consultation with the Participant, their family/caregiver, Rehabilitation Service Professionals (RSPs) and the Veterans Affairs Canada (VAC) Case Manager
• Act as the service integrator, collaborating equally with medical, psycho-social and vocational RSPs delivering services to participants
• Empower Participant to problem-solve by exploring options of community-based interventions and resources to achieve desired outcomes
• Identify barriers or risk factors contributing to suboptimal outcomes and pro-actively develop and implement strategies

Rehabilitation Service Specialist – RSS

Rehabilitation Service Specialist – West

Rehabilitation Service Specialist, RSS

Rehabilitation Service Specialist – Québec

Rehabilitation Service Specialist – Atlantic

Rehabilitation Service Specialist, Ontario

Social Media Manager

• Write and develop content that aligns with the brand strategy across all programs, including for WCG managed websites
• Engage with online community to drive increase in client volumes, audience numbers, CTR, etc, including responding to comments, messages and inquiries
• Build and execute a forward‑thinking social media strategy that grows our presence, deepens engagement, and reflects our Canadian voice.
• Develop creative, high‑impact campaigns that break through the noise and inspire action.
• Stay relentlessly on top of emerging trends, platform updates, and cultural moments — and translate them into opportunities for WCG.
• Create compelling content (visual, written, video, interactive) that feels fresh, relevant, and human.
• Partner with internal teams to amplify organizational priorities, programs, and stories.
• Collaborate with external stakeholders, agencies, and creators to expand reach and impact.
• Use analytics and insights to refine strategy, optimize performance, and tell a clear story about what’s working and why.
• Occasionally support the Director with the development of internal and external communication.

Communications & Social Media Specialist – Fixed Term Mat Leave Coverage

Bilingual

• Location: Work from home anywhere in Canada
• The Rehabilitation Service Professional - Vocational Case Coordinator (RSP Voc CC) is responsible for the receipt of new TSA and EECA referrals and the triage process.
• The RSP Voc CC utilizes strong administrative and organizational skills to manage multiple responsibilities and tasks while maintaining accuracy in their work.
• The RSP Voc CC works effectively and in a collaborative manner with multiple stakeholders including, Rehabilitation Service Professionals – Vocational, Rehabilitation Service Specialists, and the Rehabilitation Service Professional team.
• Work collaboratively with RSP Voc to expedite Participant consent forms and RSP consult
• Accurate completion of RSP Voc Triage Assignment Process to assign TSA and EECA referrals and maintain communication with RSSs and RSP Vocs during the triage stage of the referral
• Manage timely and appropriate assignment to RSP Voc to optimize the utilization of this resource and balance caseloads
• Accurate and complete achievement in tracking referral assignment, and addressing referral inquiries from RSSs for TSAs
• Improve operational efficiency by providing support to RSP Vocs in relation to mailing consent forms and faxing/following up on consults sent to treatment providers/RSPs
• Complete the initial RSP Voc Triage Assignment Process, identifies the appropriate RSP Voc, demonstrating the ability to problem solve and collaborate with team members to achieve this target
• Review the TSA and EECA referral details
• Liaise with RSP Voc TM on referrals as needed
• Conduct the triage RSP Voc Assignment Process
• Accurately complete and/or updates referral assignment and consult follow-ups into Case Management software
• Maintain awareness of RSP Voc team and their associated caseloads to efficiently assign referrals
• Communicate any identified concerns or program needs to RSP Vocs and RSP Voc TL/RSP Voc TM
• Actively participate in working groups, projects or initiatives to support continuous improvement in the program
• Support the team and the RSP Voc TM to track program statistics