WCG Services

Marketing

• Develop and implement promotional strategies and marketing campaigns to promote WCG employment services programs designed to increase awareness amongst Clients, potential Clients, Employers, Community Organizations and other parties
• Identify daily social media priorities and ensures the catchment has a comprehensive plan for promotion online
• Solicit, place and promote photos, videos, websites and other digital content to the public
• Design and finalize marketing materials including brochures, flat sheets, rack cards and business cards using InDesign, complying with brand standards
• Work closely with operations staff to create marketing materials that promote WCG’s services to clients, employers and community organizations
• Stay up to date on current trends in online marketing, including best practices, new technologies and applications
• Support Marketing Manager with larger scale and strategic projects
• Social media content creation through graphic design (Canva + InDesign)
• Assist with basic research, production, posting, and maintenance of social media platforms and related tools
• Ensure event material comply with WCG, Ministry and/or stakeholder branding and graphic standards
• Coordinate event logistics and registration for events including open houses, job fairs, hiring fairs and employer spotlights
• Create marketing materials for events, including print and digital invitations, posters, flyers, and handouts. Create online event listings and advertise events online as appropriate

Marketing Coordinator – 12-Month Fixed Term

Customer Support

• Respond to inquiries ranging from claims questions to first tier technical issues from users via phone and Secure Message
• Liaise with claims team to resolve claims related issues
• Engage in active listening with callers and confirm or clarify information
• Document participant claims inquiries
• Triage Secure Messages, create ticket for Claims Team and maintain tracking spreadsheet to ensure all messages are responded to and tickets resolved
• Identify and troubleshoot technical difficulties
• Password resets
• Log issues in ticketing system

Marketing Coordinator – 12-Month Fixed Term

Bilingual User Support Representative