WCG Services

Bilingual

• Location: Work from home anywhere in Canada
• The Rehabilitation Service Professional - Vocational Case Coordinator (RSP Voc CC) is responsible for the receipt of new TSA and EECA referrals and the triage process.
• The RSP Voc CC utilizes strong administrative and organizational skills to manage multiple responsibilities and tasks while maintaining accuracy in their work.
• The RSP Voc CC works effectively and in a collaborative manner with multiple stakeholders including, Rehabilitation Service Professionals – Vocational, Rehabilitation Service Specialists, and the Rehabilitation Service Professional team.
• Work collaboratively with RSP Voc to expedite Participant consent forms and RSP consult
• Accurate completion of RSP Voc Triage Assignment Process to assign TSA and EECA referrals and maintain communication with RSSs and RSP Vocs during the triage stage of the referral
• Manage timely and appropriate assignment to RSP Voc to optimize the utilization of this resource and balance caseloads
• Accurate and complete achievement in tracking referral assignment, and addressing referral inquiries from RSSs for TSAs
• Improve operational efficiency by providing support to RSP Vocs in relation to mailing consent forms and faxing/following up on consults sent to treatment providers/RSPs
• Complete the initial RSP Voc Triage Assignment Process, identifies the appropriate RSP Voc, demonstrating the ability to problem solve and collaborate with team members to achieve this target
• Review the TSA and EECA referral details
• Liaise with RSP Voc TM on referrals as needed
• Conduct the triage RSP Voc Assignment Process
• Accurately complete and/or updates referral assignment and consult follow-ups into Case Management software
• Maintain awareness of RSP Voc team and their associated caseloads to efficiently assign referrals
• Communicate any identified concerns or program needs to RSP Vocs and RSP Voc TL/RSP Voc TM
• Actively participate in working groups, projects or initiatives to support continuous improvement in the program
• Support the team and the RSP Voc TM to track program statistics

RSP Voc Case Coordinator – Bilingual, French/English