Wayfair

Manager

• Respond to employee inquiries regarding HR policies, procedures, and systems within the Leaves and Accommodations workstream, focusing on ADA support.
• Serve as a subject matter expert and reliable resource for ERC teammates, cross-functional stakeholders, and internal partners.
• Engage in the interactive process with Talent Management and the business to identify reasonable accommodations.
• Review documentation to determine ADA disability status and identify alternative accommodation options.
• Periodically assess effectiveness and impact of accommodations on employee and business.
• Exercise judgment in managing inquiries, escalating when needed, and providing guidance that aligns with policy while balancing employee experience and business risk.
• Manage return-to-work processes, including medical clearances.
• Maintain accurate and up-to-date leave records in Workday, ServiceNow and other relevant systems.
• Ensure compliance with all federal, state, and local leave laws and regulations, staying current on legislative changes.
• Identify trends and root causes in employee questions or service gaps; share insights and recommend changes to improve results.
• Support process improvements by reviewing and enhancing SOPs, templates, and internal documentation.
• Adapt quickly to shifting business priorities and take on additional responsibilities or special projects as needed.

ADA Accommodation Case Manager

Sales

• Mattress Category Sales Specialist for Wayfair focused on the Mattress market and technical product features.
• Use deep product knowledge and strong sales skills to help Wayfair customers navigate purchases within the category.
• Meet or exceed monthly revenue, calls per day targets, and other established KPIs.
• Utilize and expand selling skills in a high growth and technical category through creative offerings and initiatives.
• Communicate with inbound customers and conduct outbound follow ups for specialized category sales inquiries.
• Operate in a high-energy, dynamic environment with rapid changes to products, promotions, and operations.
• Collaborate with team members and share innovative ideas to improve customer experience.
• Participate in Wayfair’s training and continuous career development; training on offerings, software, processes and supplier capabilities.
• Embody Wayfair People Principles and act as a brand ambassador to provide a first class customer experience.

ADA Accommodation Case Manager

Mattress Sales Specialist