Imaging Service Engineer I
FUJIFILM Corporation
Field and Technical Support Technician
Watts Water Technologies
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $25 - $31 per hour
Job Level
Mid-LevelSenior
About the role
- Communicate with customers, representatives or service technicians via telephone concerning product and service issues.
- Troubleshoots all service-related customer issues.
- Subject matter expert on heat pumps and refrigeration systems.
- Assist Aftermarket Technical Services group in training and troubleshooting heat pump products.
- Visit customers as required to provide on-site troubleshooting of product or service problems.
- Support as needed ongoing development trainings both onsite and external.
- Be able to provide training to any technician that will be working on equipment. Reps, Contractors, Maintenance and end users. Internal or External.
- Support creation of all technical service procedures and bulletin documentation.
- Assist in maintaining Operations and Maintenance manuals.
- Support development of preventative maintenance procedures.
- Act as a liaison between technical service and engineering as new troubleshooting requirements become necessary.
- Participate on cross-functional, new product and problem-solving teams as necessary.
- Perform other related duties as assigned.
- Uphold company interest and products when interacting with reps, contractors and end users
- Travel with and maintain a company tool kit. Current kit is 80lb
Requirements
- Must be willing to travel minimum 35%, occasionally with short notice
- Minimum of 3 years’ experience servicing heat pumps or refrigeration systems
- Experience with natural refrigerants a plus
- EPA Section 608 Refrigeration Technician Certification required, Type II or Universal preferred
- Good communication, interpersonal and problem solving skills
- Ability to handle heavy call volume when required.
- Self-starter, takes ownership of process
- Proficient knowledge of MS Office
