Watchpoint Logistics, Inc.

Freight Brokerage Manager

Watchpoint Logistics, Inc.

full-time

Posted on:

Location Type: Remote

Location: California • Illinois • United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $87,000 - $107,000 per year

About the role

  • Execute the Company’s Freight Brokerage strategy to drive profit growth, expand market share, and create innovative solutions in order to meet organizational goals
  • Oversee all aspects of team management including hiring, training, performance evaluations, and development.
  • Foster a positive and productive work environment
  • Expand and maintain a robust dedicated carrier network to ensure network capacity
  • Manage carrier compliance, performance, routings, and carrier selection fostering carrier partnerships while identifying cost-saving and growth opportunities
  • Ensure the consistent and reliable delivery of high-quality transportation services that meet or exceed customer expectations
  • Identify and implement process improvements to enhance service quality, efficiency, and cost-effectiveness.
  • Stay up to date with industry best practices and emerging technologies
  • Maintain a strong safety culture and ensure compliance with all relevant regulations, including DOT, FMCSA, State and other applicable laws
  • Build and maintain strong relationships with internal and external stakeholders, addressing their transportation needs and concerns effectively
  • Collaborate with branch network leaders to ensure collaboration, issue resolution, process improvements, and identify and close new business opportunities,
  • Provide market insights, competitive intelligence, and consultative guidance to sales teams
  • Prepare and present regular reports on key performance indicators (KPIs), including service levels, carrier performance, margin analysis and team member productivity
  • Analyze data to identify trends and opportunities for improvement

Requirements

  • Possesses advanced use of computer systems and applications (e.g.MS Office, TMS) as trained/required.
  • Able to deliver quality results consistently and on schedule.
  • Self-motivated and follows through on initiatives.
  • Experience in delivering world-class customer service skills through problem solving, rapport building, and effectively de-escalating high-pressure conversations with patience and decorum.
  • Leads with humility and respects others, promotes a culture of safety, trust and teamwork.
  • Self-regulates emotions, displaying a calm demeanor.
  • Communicates with clarity and confidence in customer, executive and team environments.
  • Employs active listening and strong negotiation skills when necessary.
  • Uses independent judgment and is able to identify problems, root-cause, and develop effective solutions.
  • Generates new ideas to support change and creatively solves problems.
  • Manages priorities and sets productivity expectations.
  • Ensures initiatives are fairly distributed and the team is set to successfully deliver on project objectives.
  • Identifies and takes accountability for meeting KPIs.
  • Effectively manages team performance through training, coaching, and feedback.
  • Strong leadership and motivational skills in managing diverse teams.
  • Able to delegate tasks and responsibilities, sets clear and impactful goals and holds team members accountable.
  • Demonstrated experience with managing human, financial and operational resources resulting in optimization of resources.
  • Strong analytical skills; makes decisions based on long-term payoffs or outcomes.
Benefits
  • Medical, Dental, and Vision Insurance
  • Life Insurance
  • 401k + 4% Company Match
  • Vacation, Sick Pay + Holidays
  • Employee Assistance Program
  • Monthly Team Lunches
  • Wellness Program

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
data analysisperformance evaluationprocess improvementcarrier compliance managementtransportation management systems (TMS)KPI reportingcost-saving analysismarket analysiscustomer serviceteam management
Soft skills
problem solvingrapport buildingactive listeningnegotiationleadershipteamworkcommunicationself-motivationemotional regulationaccountability