WarrCloud Inc.

Operations

• Provide leadership, mentorship, and support to direct reports and teams across various departments to foster a culture of accountability and excellence.
• Support strategic initiatives to improve onboarding throughput and lifecycle visibility.
• Drive operational hygiene by validating data accuracy across CRM, Jira, and WarrAdmin.
• Escalate systemic issues to the Sr Director of Warranty Operations and coordinate cross-team solutions.
• Supervise the Platform Implementation Specialist, providing guidance and prioritization resolution timelines.
• Serve as Tier 2 support for platform infrastructure, configuration, VPN, and MFA-related issues.
• Troubleshoot credential failures, connectivity blockers, and integration gaps.
• Step in to assist with credential setup, DMS integration, and activation tasks when needed.
• Collaborate with the Platform Technical Lead to validate builds and groom the backlog of ineligible stores.
• Maintain and evolve onboarding dashboards, reporting tools, and lifecycle trackers.
• Ensure SLA compliance across onboarding workflows, including ticket response and resolution timelines.
• Lead daily standups with cross-functional teams (Deployment, IT, Development, Warranty Ops).
• Identify and escalate gaps in credentialing, build execution, and claim submission readiness using data from CRM, Jira, and WarrAdmin.
• Collaborate with stakeholders to refine onboarding workflows, close process gaps, and implement improvements that enhance throughput and platform adoption.

Platform Operations Manager

Accountant

• WarrCloud is the first and only automated platform delivering unparalleled warranty claim results for automotive dealerships and OEMs. If you have ever wanted to work for an exciting and fast-growing tech company in the automotive space, then this is the opportunity for you! We are experiencing rapid growth and are seeking an experienced Staff Accountant to join our team.
• Top Reasons to Work with Us:
• Be part of our team that is first to market and the future of warranty claims processing
• 100% Remote opportunity
• Competitive salary w/ annual bonus
• Free employee health insurance
• 401K with employer match
• Stock options
• Chance to work with first-of-its-kind AI/ML technology
• Great company culture
• As a Staff Accountant, you will be responsible for maintaining accurate financial records, supporting the finance team with month-end and year-end processes, and ensuring compliance with internal and external reporting requirements. This role requires a detail-oriented individual with strong analytical skills who can work in a fast-paced environment. You will collaborate closely with other departments to manage financial data and ensure the smooth operation of daily accounting functions.
• What You Will Be Doing:
• Accounts Payable (AP): Review vendor invoices for appropriate coding in the accounting system (primarily system-generated, with manual oversight).
• Prepare and maintain a weekly AP aging report that includes invoice date, due date, terms, and amounts.
• Propose a list of invoices for weekly payment and participate in payment review meetings with management.
• Process approved payments in Sage; obtain final authorization as required.
• Set up new vendors, collect W-9 forms and necessary documentation, and route completed vendor records for approval via workflow.
• Accounts Receivable (AR): Monitor the AR aging report and proactively follow up with customers on overdue balances.
• Make collection calls and escalate issues as needed to resolve long-outstanding accounts.
• Review and process new customer records, adjustments, and churned customers in Insightly, WarrInvoice, and Sage.
• Monitor the automated cash application process, ensuring accurate and timely input into the GL system.
• General Accounting & Support:
• Support the month-end closing process by reconciling accounts and providing reporting support as needed.
• Assist with other accounting tasks and projects to support the Finance team and alleviate workload for senior accounting staff.
• Maintain accurate records, ensure compliance with internal controls, and identify process improvement opportunities.
• Ensure compliance with applicable laws and accounting regulations, including GAAP and tax requirements.
• Assist in the preparation of budgets and forecasts, providing financial insights and analysis.
• Identify opportunities for improving accounting processes and implement solutions to enhance efficiency.
• Prepare and analyze financial statements and reports to ensure compliance with company policies and accounting standards.
• Assist with month-end and year-end closing processes, including account reconciliations, financial reporting, and variance analysis.
• Monitor and track expenses, ensuring all financial transactions are recorded accurately in the accounting system.
• Assist in the preparation and coordination of internal and external audits, ensuring that all supporting documentation is available.
• Perform monthly bank reconciliations to ensure accuracy of cash balances.