WarrCloud Inc.

Accounting Manager

• Oversee Accounting Specialists and their assigned dealers.
• Conduct regular 1:1 meetings focused on performance, capacity, and development.
• Monitor schedule compliance, reconciliation progress, and workload distribution.
• Maintain light schedule coverage (approx. 5 accounts) to stay grounded in the work.
• Provide coaching on accounting workflows and best practices for reconciliation.
• Support Specialists with account issues, escalations, and process questions.
• Ensure Specialists maintain clean, accurate accounting schedules.
• Review reconciliation work and identify discrepancies or processing gaps.
• Support Specialists with posting credit memos, JV processes, timelines, and backlog cleanup.
• Reinforce adherence to accounting policies, SOPs, and best practices.
• Partner with Lead Admins and CS teams to improve schedule hygiene and resolve issues.
• Partner with Service Delivery OEM Lead Warranty Specialists and Customer Success teams to improve schedule hygiene and resolve issues.
• Identify and escalate schedule concerns properly and quickly.
• Collaborate with the Training Team and Director to onboard new Accounting Specialists.
• Coordinate and deliver training for new Accounting Specialists, including WarrSchedule, OEM‑specific procedures, DMS workflows.
• Support ongoing skill development and reinforce standards.
• Contribute to the Accounting Resource Center with updated processes and resources.
• Ensure adherence to SOPs, workflows, and reconciliation standards.
• Identify gaps or inconsistencies and recommend improvements.
• Support the Leader in implementing new tools, processes, and reporting.
• Assist with work schedule planning and capacity management.

Team Lead, Accounting Specialists

Customer Success Manager

• As a Customer Success Specialist (CSS) at WarrCloud, you’ll be a strategic advisor and trusted partner for our dealership clients, helping them unlock the full potential of WarrCloud’s solutions along with improving the dealership operations.
• You will drive product adoption, reporting analytics, financial analysis within automotive warranties, customer satisfaction, and long-term loyalty by building strong relationships, addressing customer needs, and facilitating engagement.
• This role is pivotal in transforming how dealerships utilize technology to enhance operational efficiency and customer satisfaction.
• **Key Responsibilities**
• CSS Level 1**Focused on direct customer engagement, reporting analytics, onboarding, and performance management:
• Customer Engagement:
• Lead scheduled dealer meetings, ensuring action items are met by both WarrCloud and the dealership to keep clients aligned and engaged.
• Account Management:
• Guide new customers from onboarding through ongoing support, fostering loyalty and reducing churn by addressing challenges and celebrating successes.
• Identify performance gaps or delays that may impact client satisfaction, and escalate as needed to department leads or leadership.
• Maintain regular tracking and documentation of departmental contributions to each account’s success.
• Reporting Analytics:
• Analyzing reporting on dealership warranty schedules, dealership operational challenges, and dealership operational successes, and utilizing critical thinking to advise dealerships on best practices for dealership operational success.
• Prepare internal summaries or reports outlining account status and dealership performance.
• Customer Advocacy:
• Act as a liaison between customers and internal teams, monitoring accounts to ensure service levels and deliverables are met across all supporting departments, communicating client needs to drive improvements in product features, training, and overall satisfaction.
• Provide feedback and insight on recurring issues, helping drive process improvements and accountability across teams.
• Act as a point of contact for dealership escalations, helping to resolve cross-departmental challenges efficiently.
• CSS Level 2**Builds on Level 1 responsibilities, with a stronger emphasis on strategic collaboration for deeper account growth. CSS 2 requires independent judgment, cross-functional collaboration, and a proactive approach to identifying gaps and driving improvement. You will also support team development, assist in escalated situations, and contribute to strategic process enhancements.
• Strategic Collaboration:
• Partner closely with Sales on presentations, growth strategies, and engaging larger dealership groups.
• Attend and contribute to cross-functional meetings to advocate for account health, promote accountability, and ensure internal alignment.
• Product Partnership: Represent dealership needs and suggest product enhancements, working with the Product team to improve functionality and reporting capabilities.
• Escalation and Peer Support:
• Support and guide team members through complex escalations or difficult client situations to ensure swift and effective resolution.
• Contribute to onboarding and training of new team members by sharing best practices, tools, and institutional knowledge.

Customer Success Specialist

Business Development Rep

• Conduct high-volume outbound prospecting via phone, email, LinkedIn, text, and video messaging.
• Identify and engage key decision-makers within automotive dealerships and dealer groups.
• Schedule product demonstrations for Account Executives and Sales Leadership.
• Maintain accurate records of all prospect interactions in CRM.
• Gather competitive insights and dealership feedback.

Team Lead, Accounting Specialists

Customer Success Specialist

Business Development Representative