Senior Associate, Network Plan Engineer
L3Harris Technologies
TCP/IP
Distribution Operations Engineer
Warner Bros. Discovery
full-time
Posted on:
Origin: • 🇬🇧 United Kingdom
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
SwitchingTCP/IP
About the role
- Monitor all of Warner Bros. Discovery’s channels and support Global television distribution infrastructure.
- Manage switching of transmission systems during normal or emergency conditions to keep services on air.
- Respond to affiliate enquiries and maintain ongoing communication with customers, keeping them up-to-date on ticket progress.
- Serve as a liaison between other support teams and the customer; work collaboratively across leadership levels.
- Vet outages and initiate critical outage situations when required.
- Manage incident and planned work tickets: ensure tickets are logged, work logs updated and routed for resolution.
- Liaise with third party fibre, uplink and playout providers during fault investigations.
- Provide input and written reports about transmission system reliability to Technology & Operations groups.
- Routinely check the health of Distribution equipment and proactively identify and address risks and vulnerabilities.
- Develop corporate oversight/participation in Distribution Technologies and assist with implementation of changes.
- Assist with training and development of Distribution staff; create and update documentation and procedures.
- Identify, adjust, and help establish new monitors and metrics needs.
- Support Live Events output; report to the Senior Director of Distribution Engineering as part of Tier 1 operations support team.
Requirements
- Experience in a broadcast, media, or telecommunications environment.
- In-depth knowledge of television distribution systems, platforms, and standards.
- Working knowledge of digital baseband signals, SDI, HD-SDI and ASI for video and PCM, Dolby D and E and its variants for audio signals.
- Awareness of TCP/IP Network concepts including multicast traffic.
- Knowledge of and experience with SMPTE 2110.
- Working experience with Television Distribution Systems – fibre and satellite based encoding, as well as Telemetry Monitoring and Control Systems.
- Able to operate associated test and analysis equipment including video waveform monitor, vector scope and transport stream analyzer.
- Specific experience and expertise in troubleshooting and correcting signal quality issues, signal routing, systems integration and maintenance.
- Working knowledge of MPEG-2/4 encoding technology, encryption/authorization technology and TVRO receive systems.
- Computer literacy, excellent oral and written communication abilities and close attention to details.
- Ability to communicate technical matters to technical and non-technical audiences.
- Must be able to independently research, troubleshoot, and resolve trouble tickets within established Service Level Agreements.
- Ability to provide Total Call Ownership including handling irate customers, escalating issues and providing necessary follow up.
- Ability to define & document IT support procedures as required.
- Overnight, weekend, holidays, and rotating shifts are required; this is a 365/24/7 mission critical position and is considered an essential position.
