Salary
💰 $56,289 - $104,537 per year
Tech Stack
CloudITSMLinuxUnix
About the role
- Support and maintain an active production facility (control rooms, studios, terminal gear/data centers, master control)
- Repair, calibration and installation of audio & video broadcast/IT equipment (cameras, switchers, audio mixers, multiviewers, intercom, monitors, servers/playback, etc.)
- Perform technical support for critical/on-air production systems and assist non-critical systems and IT/PC gear
- Support upgrades of outside broadcast facilities and live event productions (equipment transport, set-up, operation, breakdown)
- Participate on technology design, installation, and integration projects involving broadcast and server-based systems and data networking
- Document quality standards, system anomalies, operational procedures, reference materials, and project work using AutoCad and ITSM
- Ensure sufficient inventory of parts and technology supplies; work with procurement and asset management teams
- May participate in remote assignments with engineers and represent the company with on-air talent and producers
- Adhere to ITSM Service Management framework, document issues/requests, and escalate for problem management and resolution
Requirements
- Typically one or more years of experience in television, multimedia content, IT client service or broadcast maintenance capacity
- Demonstrated ability to troubleshoot and repair broadcast and computer equipment at the board level
- Demonstrates experience with television or multimedia production workflows
- Demonstrated familiarity with basic server, networking topology and operating systems (e.g., Windows, Unix, etc.)
- Ability to work all shifts associated with 24x7x365 production environments
- Capable of lifting 50 lbs. and climbing ladders for equipment and cable installation assignments
- Must be willing to be on call for coverage of critical technical systems
- 2 or 4 year technical degree, preferably electronics or computer engineering (or equivalent education/experience/training)
- Demonstrated knowledge of computer desktop hardware/applications and data networking
- Good communication skills (verbal and written)
- Use of AutoCad for system documentation and ITSM ticketing tool to log incidents/requests
- Willingness to learn WarnerBros Discovery proprietary equipment and applications (preferred)
- Knowledgeable of technology companies and systems such as Sony, EVS, Evertz, Studer Grass Valley, Cameras, Audio Consoles, Live Productions in the cloud (preferred)
- Microsoft network certification or similar; CCNA or Linux training is a plus (preferred)
- Experience with SMPTE 2110 standards for IP video (preferred)
- Autocad, MS Office Suite, Visio experience (preferred)
- Familiarity with ITSM Service Management processes
- Specific certifications may be required to work on proprietary equipment/systems (e.g., Cisco)