Senior ServiceNow Administrator
Warner Bros. Discovery
full-time
Posted on:
Location Type: Hybrid
Location: Hyderabad • India
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Job Level
Tech Stack
About the role
- support the day-to-day operations, maintenance, and performance of the ServiceNow platform
- Respond to and resolve ServiceNow-related incidents and service requests in accordance with SLAs.
- Follow knowledge articles and standard operating procedures to ensure consistent support delivery.
- Escalate complex issues to lead administrators or developers as appropriate.
- Monitor system health dashboards and proactively address performance or availability issues.
- Manage user accounts, roles, and group memberships.
- Perform routine administrative tasks such as updating records, managing tables, and configuring forms.
- Support the maintenance of Service Catalog items and Knowledge Base articles.
- Assist in the configuration of workflows, UI policies, and business rules under guidance from senior team members.
- Maintain accurate documentation for configurations, standard operating procedures, and troubleshooting steps.
- Contribute to internal knowledge bases and support documentation for recurring issues and solutions.
- Identify opportunities to improve platform performance, automation, and user experience.
- Collaborate with developers, QA, and business teams to support platform enhancements and testing.
Requirements
- 5 + years of experience in ServiceNow administration or platform support roles
- Strong understanding of ServiceNow ITSM modules (Incident, Request, Problem, Change, Knowledge, Service Catalog)
- Experience with user and group management, form configuration, and basic scripting (JavaScript, Glide)
- Familiarity with instance cloning, update sets, and environment synchronization
- Excellent troubleshooting, documentation, and communication skills
- Bachelor’s degree in Information Technology, Computer Science, or a related field
- Not Required but Preferred Experience: ServiceNow Certified System Administrator (CSA); additional certifications (e.g., ITSM Implementation Specialist) are a plus
- ITIL v4 Foundation certification
- Experience with Automated Test Framework (ATF), Flow Designer, or IntegrationHub
- Exposure to Agile or DevOps environments
Benefits
- career defining opportunities
- thoughtfully curated benefits
- tools to explore and grow
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
ServiceNow administrationServiceNow ITSM modulesuser managementgroup managementform configurationJavaScriptGlideinstance cloningupdate setsenvironment synchronization
Soft Skills
troubleshootingdocumentationcommunication
Certifications
ServiceNow Certified System Administrator (CSA)ITIL v4 Foundation