Director, Strategic Accounts
Ware Malcomb
full-time
Posted on:
Location Type: Hybrid
Location: Vaughan • Canada
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Job Level
About the role
- Demonstrate commitment to learning, understanding, and implementing all organizational business philosophies and practices
- Develop and execute strategies to expand national accounts and enterprise‑level client relationships
- Build and maintain relationships with key decision‑makers within major brokerage organizations and large corporate end‑user clients
- Identify and pursue high‑value opportunities through proactive outreach and strategic partnerships
- Represent the organization at industry conferences through presentations, panel participation, and speaking engagements
- Attend industry events and networking functions to enhance visibility and strengthen market presence
- Partner with regional leadership and subject‑matter experts to align business development pursuits with organizational growth goals
- Lead development of strategic tools, including CRM dashboards, performance trackers, and standardized reporting systems
- Plan, coordinate, and execute client engagement events and networking opportunities
- Drive measurable growth in RFP volume, awarded projects, strategic account revenue, and client expansion
- Maintain accurate CRM tracking and prepare monthly business development reports for leadership
- Review project revenue projections to support forecasting, planning, and quarterly review cycles
- Prepare monthly business reports and participate in recurring revenue, strategy, and forecasting meetings
- Proactively pursue new business opportunities and support organizational growth initiatives
- Assist in creating the annual business strategy documents and understand revenue, diversification, and geographic expansion goals
- Support achievement of targeted pursuit hit rates
- Attend key business development, industry, and professional association events across assigned markets
- Schedule and lead networking meetings, coffees, and relationship‑building activities
- Collaborate with senior leadership on strategic business development connection planning
- Coordinate efforts and maintain communication with national account team members across regions
Requirements
- Preferred minimum of 10 years of experience in interior architecture, including at least two years at the Project Manager or Senior Manager level
- Experience within the broader commercial real estate industry is also considered valuable
- Strong business development skills with demonstrated success in managing, tracking, and following up on growth opportunities
- Leadership experience preferred, with the ability to guide teams and foster a collaborative environment
- Excellent verbal and written communication skills, including confident public speaking and the ability to influence senior leaders and stakeholders
- Experience in strategic planning, client engagement, and cross-functional collaboration
- Proficiency with business technology tools, including HubSpot or other CRM systems, Microsoft Word, Microsoft PowerPoint, Microsoft Project, Bluebeam, and Microsoft Excel
- Strong organizational abilities, attention to detail, and comfort navigating multiple projects simultaneously.
Benefits
- Discover our vibrant culture to get an inside look into life at Ware Malcomb and the programs we offer.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
business developmentstrategic planningclient engagementproject managementCRM trackingperformance trackingreporting systemsRFP managementrevenue forecastinggrowth opportunity management
Soft Skills
leadershipcollaborationcommunicationpublic speakingrelationship buildingorganizational skillsattention to detailinfluencing skillsstrategic thinkingproactive outreach