Wand

People Operations

• Talent Acquisition — Full Company
• Own end-to-end recruitment for all Wand roles globally
• Serve as the primary talent gatekeeper across all hiring
• Partner closely with hiring managers to understand role requirements, write job descriptions, and build evaluation criteria
• Build and maintain talent pipelines for both immediate and future hiring needs
• Track and report on recruitment metrics
• Continuously improve how we source, evaluate, and close candidates
• Manage and develop one direct report
• Own the full employee lifecycle for all team members
• Oversee US full-time employee operations in Gusto
• Own and manage benefits programs across all employment types
• Own performance management across the company
• Partner with leadership on org design as the team scales
• Own Wand's culture
• Design and run engagement initiatives that make the whole team feel connected

People Lead

Financial Planning and Analysis

• You’ll be our first dedicated Finance Manager, owning the finance function end-to-end and building it into something that scales.
• You’ll inherit a clean foundation: profitable recurring revenue, an outsourced bookkeeping relationship, a banking partner, and a global subscriber base collecting in multiple currencies.
• You’ll report to the COO and serve as the company’s financial conscience.
• Manage our outsourced bookkeeping relationship and drive a clean, on-time month-end close.
• Approve vendor and contractor payments with appropriate judgment and controls.
• Quarterback our annual audit from kickoff to sign-off.
• Manage our banking and credit facility relationships: cash positioning, covenant compliance, and draw decisions.
• Own multi-jurisdiction sales tax and VAT compliance across 20+ US states and international markets; managing external advisors, filings, and registrations.
• Deliver clear, decision-ready financial analysis to the COO and leadership team.
• Track the metrics that actually matter for a subscription software business: NRR, gross margin, CAC payback, and cohort economics.
• Build the finance processes we’ll need at 100 people before we get there: approval workflows, procurement, controls, and reporting cadences.

Finance Manager

Operations

• Lead and develop team leads across QA Testing and Interactive Maps functions
• Coach team members through regular 1:1s, providing clear feedback and development guidance
• Identify high performers and potential future leaders, creating clear advancement pathways
• Set clear performance expectations, KPIs, and quality standards for each function
• Conduct regular performance reviews and provide direct, actionable feedback
• Build and nurture a strong team culture that emphasizes ownership, quality, collaboration, and continuous improvement
• Manage team capacity planning and workload distribution across functions
• Handle escalations and resolve operational issues quickly
• Foster close collaboration between QA Testing, Maps, Support, Content, and Social functions
• Provide weekly updates on team performance, calling out inefficiencies, missed deadlines, or quality gaps with clear remediation plans
• Oversee testing operations ensuring trainers and mods meet quality standards before release
• Monitor testing queue, turnaround times, and coverage across game library
• Review and improve testing processes, documentation, and quality checkpoints
• Track testing metrics (turnaround time, defect rates, coverage) and drive improvements
• Ensure testing team has necessary tools, accounts, and resources
• Oversee map creation pipeline from assignment through QA to publication
• Review map quality to ensure accuracy, completeness, and visual standards
• Manage user submission review process and community contributions
• Coordinate with game content strategy on map prioritization and coverage
• Track map production metrics (completion time, pin accuracy, user submissions processed)
• Improve map creation workflows and documentation
• Own end-to-end recruitment for all contractor roles across the global team (QA, Maps, Support, Content, Social)
• Serve as single point of contact for all teams on recruitment needs and strategy
• Advise on compensation packages based on candidate experience, role requirements, and country of residence
• Lead sourcing and screening strategy, providing coaching to team leads on candidate evaluation
• Source, screen, and conduct initial interviews for all offshore positions
• Manage offer process including negotiations, documentation, and onboarding
• Oversee PTO requests, incentive payments, and HR documentation
• Maintain accurate employee records and ensure compliance with local requirements
• Build and maintain talent pipelines for future hiring needs
• Track recruitment metrics and report on hiring progress
• Identify needs for new operational and content production teams as Wand expands features
• Build business cases and hiring plans for new teams, including role definitions, team structure, and resource requirements
• Stand up new teams from scratch, establishing processes, workflows, and quality standards
• Scale existing teams efficiently as workload and feature complexity increases
• Design team structures that balance specialization with cross-functional flexibility
• Partner with product and leadership to anticipate operational needs for upcoming features
• Run regular operational meetings with Support, Organic Social, and Creator Management leads to align on priorities, share insights, and coordinate workflows
• Partner with Support team on trainer issue resolution and community feedback loops
• Collaborate with Organic Social on content asset availability and timing
• Work with Creator Management on gameplay footage needs and coordination
• Identify process improvements and efficiency opportunities across teams
• Share user insights and feedback trends that impact product and content strategy
• Create and lead quarterly initiatives based on evolving business needs and growth priorities
• Set up and create brand new workflows as new features require population by the global ops team
• Revamp existing workflows as we scale, leveraging technology and AI to improve efficiency
• Identify opportunities to automate repetitive tasks and reduce manual work
• Build systems that scale rather than solving problems individually
• Pilot new tools and approaches to improve team productivity
• Build and maintain operational documentation, SOPs, and training materials
• Implement tools and systems to improve team efficiency and communication
• Monitor team health through regular check-ins and engagement surveys
• Identify bottlenecks and drive process improvements using data and root cause analysis
• Ensure consistent quality standards across all functions
• Create clear escalation paths and decision-making frameworks
• Use centralized systems as source of truth and ensure all decisions are documented in real-time

People Lead

Finance Manager

Operations Manager – Global Operations