Wand

Operations

• Lead and develop team leads across QA Testing and Interactive Maps functions
• Coach team members through regular 1:1s, providing clear feedback and development guidance
• Identify high performers and potential future leaders, creating clear advancement pathways
• Set clear performance expectations, KPIs, and quality standards for each function
• Conduct regular performance reviews and provide direct, actionable feedback
• Build and nurture a strong team culture that emphasizes ownership, quality, collaboration, and continuous improvement
• Manage team capacity planning and workload distribution across functions
• Handle escalations and resolve operational issues quickly
• Foster close collaboration between QA Testing, Maps, Support, Content, and Social functions
• Provide weekly updates on team performance, calling out inefficiencies, missed deadlines, or quality gaps with clear remediation plans
• Oversee testing operations ensuring trainers and mods meet quality standards before release
• Monitor testing queue, turnaround times, and coverage across game library
• Review and improve testing processes, documentation, and quality checkpoints
• Track testing metrics (turnaround time, defect rates, coverage) and drive improvements
• Ensure testing team has necessary tools, accounts, and resources
• Oversee map creation pipeline from assignment through QA to publication
• Review map quality to ensure accuracy, completeness, and visual standards
• Manage user submission review process and community contributions
• Coordinate with game content strategy on map prioritization and coverage
• Track map production metrics (completion time, pin accuracy, user submissions processed)
• Improve map creation workflows and documentation
• Own end-to-end recruitment for all contractor roles across the global team (QA, Maps, Support, Content, Social)
• Serve as single point of contact for all teams on recruitment needs and strategy
• Advise on compensation packages based on candidate experience, role requirements, and country of residence
• Lead sourcing and screening strategy, providing coaching to team leads on candidate evaluation
• Source, screen, and conduct initial interviews for all offshore positions
• Manage offer process including negotiations, documentation, and onboarding
• Oversee PTO requests, incentive payments, and HR documentation
• Maintain accurate employee records and ensure compliance with local requirements
• Build and maintain talent pipelines for future hiring needs
• Track recruitment metrics and report on hiring progress
• Identify needs for new operational and content production teams as Wand expands features
• Build business cases and hiring plans for new teams, including role definitions, team structure, and resource requirements
• Stand up new teams from scratch, establishing processes, workflows, and quality standards
• Scale existing teams efficiently as workload and feature complexity increases
• Design team structures that balance specialization with cross-functional flexibility
• Partner with product and leadership to anticipate operational needs for upcoming features
• Run regular operational meetings with Support, Organic Social, and Creator Management leads to align on priorities, share insights, and coordinate workflows
• Partner with Support team on trainer issue resolution and community feedback loops
• Collaborate with Organic Social on content asset availability and timing
• Work with Creator Management on gameplay footage needs and coordination
• Identify process improvements and efficiency opportunities across teams
• Share user insights and feedback trends that impact product and content strategy
• Create and lead quarterly initiatives based on evolving business needs and growth priorities
• Set up and create brand new workflows as new features require population by the global ops team
• Revamp existing workflows as we scale, leveraging technology and AI to improve efficiency
• Identify opportunities to automate repetitive tasks and reduce manual work
• Build systems that scale rather than solving problems individually
• Pilot new tools and approaches to improve team productivity
• Build and maintain operational documentation, SOPs, and training materials
• Implement tools and systems to improve team efficiency and communication
• Monitor team health through regular check-ins and engagement surveys
• Identify bottlenecks and drive process improvements using data and root cause analysis
• Ensure consistent quality standards across all functions
• Create clear escalation paths and decision-making frameworks
• Use centralized systems as source of truth and ensure all decisions are documented in real-time

Operations Manager – Global Operations

Influencer Marketing

• Scale our creator partnership program across gaming, tech, and adjacent verticals (productivity, fandom/commentary, educational content)
• Manage end-to-end influencer campaigns including outreach, negotiations, briefing, content review, and payment workflows
• Develop and execute structured testing across partnership models
• Build relationships with gaming creators, talent managers, and agencies to establish a robust creator pipeline
• Create comprehensive creator briefs that balance brand messaging with authentic creator voice and audience fit
• Collaborate with Performance Marketing to optimize assets for paid social campaigns and lifecycle marketing
• Build automated workflows to identify high performing creator content for paid amplification and scale clip farming with organic social
• Partner with Performance Marketing to provide high-converting creative assets and optimize campaign performance
• Work with Product Marketing to ensure creator content accurately represents product capabilities and use cases
• Collaborate with Brand team to maintain messaging consistency while allowing creator authenticity
• Support Organic Social with creator content repurposing and community engagement initiatives
• Provide Growth team with performance insights and recommendations for channel optimization
• Track and analyze influencer campaign performance across awareness, engagement, and conversion metrics
• Identify high-performing creator types, content formats, and messaging themes for scaling
• Optimize reporting dashboards for team’s visibility into influencer marketing ROI and pipeline health
• Use data insights to refine creator selection criteria and campaign optimization strategies

Operations Manager – Global Operations

Influencer Marketing Manager