Walmart

Senior Manager, Program Management – Pickup, Delivery & Returns

Walmart

full-time

Posted on:

Location Type: Office

Location: Sunnyvale • California • United States

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Salary

💰 $104,000 - $202,000 per year

Job Level

Senior

About the role

  • Drive Strategic Execution: Lead multiple business plans and projects by identifying customer and operational needs, developing priorities, and removing barriers to success.
  • Enable Operational Excellence: Oversee all operations for the team, ensuring programs run efficiently and meet performance standards. Develop contingency plans and adapt quickly to changing priorities.
  • Lead Program Governance: Implement a robust program management lifecycle, including communication strategies, stakeholder education, and risk mitigation.
  • Champion Process Improvement: Conduct gap analyses, identify improvement opportunities, and implement best practices to streamline workflows and enhance scalability.
  • Deliver Insights & Reporting: Interpret data to inform decisions, evaluate program performance, and ensure compliance with external government reporting requirements.
  • Build & Develop Talent: Mentor and coach associates, foster a team-based environment, and promote a culture of belonging, integrity, and continuous learning.

Requirements

  • Proven experience in program management, preferably in large-scale operations or technology-driven environments.
  • Strong ability to navigate complexity, influence stakeholders, and drive alignment across diverse teams.
  • Expertise in process improvement, change management, data-driven decision-making, and risk management.
  • Exceptional leadership skills with a focus on developing talent, building trust, and promoting inclusion.
  • A growth mindset and resilience in the face of changes and challenges.
  • 2 years’ experience leading cross-functional teams.
  • 3 years’ experience using intermediate functionality of Microsoft Office.
  • Bachelor's degree in Business, Human Resources, or related field and 4 years’ experience in project management, compliance, operations management, or related area OR 6 years’ experience in project management, compliance, operations management, or related area.
Benefits
  • Health benefits include medical, vision and dental coverage.
  • Financial benefits include 401(k), stock purchase and company-paid life insurance.
  • Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
  • Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
  • Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
program managementprocess improvementchange managementdata-driven decision-makingrisk managementproject managementcomplianceoperations management
Soft Skills
leadershipmentoringcoachinginfluencealignmenttrust buildinginclusionresiliencegrowth mindset