Walmart

Senior Manager, Business Strategy – Checkout Operations, Transactional Communications

Walmart

full-time

Posted on:

Location Type: Office

Location: San Bruno • California • United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $90,000 - $180,000 per year

Job Level

Senior

About the role

  • Own the end-to-end Cart & Checkout experience, including cart behavior, checkout flow, payments, error states, confirmations, and recovery paths
  • Define and execute Cart & Checkout strategy, priorities, and roadmaps aligned to vision and business objectives
  • Own all transactional communications tied to cart, checkout, payment, and order events across email, SMS, push, and in-app channels through SmartComms
  • Establish experience and messaging standards for clarity, consistency, tone, accessibility, and compliance
  • Manage prioritization, tradeoffs, dependencies, and delivery risks across initiatives
  • Translate business and member needs into experience requirements, functional specs, and success metrics
  • Drive optimization through analytics, experimentation, and iterative delivery to improve conversion and reduce friction
  • Ensure experiences and communications are event-driven, scalable, resilient, and integrated with payments, fraud, tax, promotions, and fulfillment systems
  • Serve as the primary point of accountability for Cart & Checkout performance metrics, including progression, completion, and conversion
  • Reduce member confusion and customer care contacts by improving experience design and transactional clarity

Requirements

  • 4+ years of direct ownership over Cart, Checkout, Payments, or transactional eCommerce experiences at scale
  • Proven ability to define strategy and translate it into executable roadmaps and delivered outcomes
  • Strong cross-functional leadership skills with experience influencing without direct authority
  • Deep understanding of checkout-related domains including payments, fraud, tax, promotions, and compliance
  • Data-driven mindset with experience using analytics and experimentation to inform decisions
  • Excellent written and verbal communication skills, with strong UX and experience judgment
  • Experience working with event-driven systems, APIs, and modern eCommerce platforms
Benefits
  • Health benefits include medical, vision and dental coverage
  • Financial benefits include 401(k), stock purchase and company-paid life insurance
  • Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting
  • Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more
  • Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
eCommercecheckoutpaymentstransactional communicationsanalyticsexperimentationevent-driven systemsAPIsexperience designUX
Soft Skills
cross-functional leadershipinfluencing without authoritydata-driven mindsetwritten communicationverbal communicationexperience judgmentprioritizationrisk managementclarityconsistency