Walmart

Senior Technology Operations

Walmart

full-time

Posted on:

Location Type: Office

Location: Chennai • India

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Job Level

Senior

About the role

  • manage day-to-day assigned support cases and troubleshoot the escalation tickets/urgent issues within TAT
  • work closely with internal teams and advertisers to guarantee client satisfaction and quick problem solving
  • maintain the 100% SLA and Quality without fail
  • deliver exact and correct solutions to customers for their support queries
  • stay updated on the latest developments and best practices related to team and project
  • troubleshoot various UI issues & Seller/suppliers queries & problems
  • provide Ideation and implement process excellence
  • build good relationships by collaborating with internal team, Product Management, Marketing, Engineering team, and ad policy

Requirements

  • B.E. or B.Tech. degree in Computer Science or another equivalent stream
  • 5+ years of experience in Ad Operations domain
  • excellent articulation and communication skill set
  • willing to work in rotational shifts, including PST hours
  • strong familiarity with ad serving technologies, platforms, and tools
  • hands on knowledge on at-least one ads tool – Google Ad Manager, Google Ad words, Tradedesk, Facebook Ads, Instagram Ads, Pinterest Ads
  • hands on knowledge and experience in Ad operation support, problem solving skill
  • excellent communication and presentation skills
Benefits
  • incentive awards for your performance
  • maternity and parental leave
  • PTO
  • health benefits
  • much more
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
ad operationsproblem solvingtroubleshootingprocess excellenceUI issue resolution
Soft Skills
communicationarticulationcollaborationclient satisfaction