Senior Manager, Technology Operations – Fulfillment Performance
Walmart
full-time
Posted on:
Location Type: Hybrid
Location: Bentonville • California • United States
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Salary
💰 $90,000 - $180,000 per year
Job Level
About the role
- Define problem statements and strategic frameworks to address critical seller performance and trust challenges.
- Lead development of business cases and outcome models to secure cross-functional sponsorship and investment.
- Define and evolve seller performance standards, metrics, and benchmarks across dimensions such as fulfillment, item quality, and customer issue resolution.
- Partner with Product, Engineering, and Design to define seller- and customer-facing experiences that support improved performance and trust.
- Translate strategic goals into cross-functional execution plans with clear milestones, ownership, and KPIs.
- Drive product development and delivery in partnership with technology teams; ensure business intent is reflected in end solutions.
- Own internal and external go-to-market planning, including communications, change management, and stakeholder readiness.
- Lead post-launch adoption efforts and partner with Analytics to monitor impact, drive iteration, and surface continuous improvements.
- Build strong partnerships across Risk, Legal, Seller Support, Category, and Analytics to deliver aligned solutions.
- Establish and maintain scalable monitoring to assess seller outcomes and experience quality.
- Analyze performance data to surface trends, gaps, and opportunity areas.
Requirements
- Bachelor’s degree in business, finance, information systems, technology, or a related field.
- 8–10+ years of experience in eCommerce, product strategy, marketplace operations, trust & safety, or related domains.
- Demonstrated experience leading cross-functional product or operational initiatives from problem definition through launch and measurement.
- Experience partnering with Product, Engineering, and Analytics teams to develop and deliver user-facing solutions.
- Strong strategic thinking, executive communication, and stakeholder leadership skills.
Benefits
- Health benefits include medical, vision and dental coverage.
- Financial benefits include 401(k), stock purchase and company-paid life insurance.
- Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
- Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
- Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
business case developmentoutcome modelingperformance metricsKPI definitionproduct developmentdata analysischange managementgo-to-market planningcross-functional execution
Soft Skills
strategic thinkingexecutive communicationstakeholder leadershippartnership building
Certifications
Bachelor’s degree