Walmart

Manager, Program Management, VOS Seller Advocacy

Walmart

full-time

Posted on:

Location Type: Office

Location: Bentonville • California • Washington • United States

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Salary

💰 $70,000 - $130,000 per year

About the role

  • Monitor seller/customer feedback trends and desired outcomes to keep current with seller/customer needs
  • Track the progress of key Seller issues identified, provide regular updates, escalate and communicate delays to mitigate risks
  • Build network with stakeholders, fostering collaborative relationships to drive successful project outcomes to grow, win and serve our customers (the sellers)
  • Create comprehensive roadmaps with stakeholders to address Seller feedback
  • Support development of seller perspective through presentations
  • Establish and meet team KPIs, identify continuous improvement opportunities and collaborate with other teams to drive positive outcomes

Requirements

  • Bachelor’s degree in a relevant field; advanced degree highly preferred
  • Excellent organizational skills, with the ability to manage multiple projects and priorities simultaneously
  • Exceptional communication skills, with the ability to effectively convey complex information
  • Proactive problem-solving skills, with the ability to rapidly identify issues and develop innovative solutions
  • Experience in product operations, data analytics, product strategy, data analytics, and retail industry
  • Strong background in customer experience metrics including NPS, CSAT, etc.
  • Certified Customer Experience Professional (CCXP).
  • Experience using the following tools: AirTable and Jira.
  • 2 years’ experience in project management, compliance, operations management or related area OR 4 years’ experience in project management, compliance, operations management, or related area.
Benefits
  • Health benefits include medical, vision and dental coverage.
  • Financial benefits include 401(k), stock purchase and company-paid life insurance.
  • Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
  • Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
  • Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
data analyticsproduct strategycustomer experience metricsNPSCSATproject managementcomplianceoperations management
Soft skills
organizational skillscommunication skillsproblem-solving skillscollaborative relationshipsproactive approach
Certifications
Certified Customer Experience Professional (CCXP)