Manager, Workforce Planning
Walmart
full-time
Posted on:
Location Type: Office
Location: Bangalore • India
Visit company websiteExplore more
About the role
- Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders
- Support plans and initiatives to meet customer and business needs
- Identifying and communicating goals and objectives
- Building accountability for and measuring progress in achieving results
- Identifying and addressing improvement opportunities
- Demonstrating adaptability and promoting continuous learning
- Provides supervision and development opportunities for associates by hiring and training; mentoring; assigning duties; providing recognition; and promoting a belonging mindset in the workplace
- Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans
- Utilizing and supporting the Open Door Policy; and providing direction and guidance on applying these in executing business processes and practices
- Lead the development and execution of workforce management strategies, including forecasting, labor planning, scheduling, and real-time management
- Analyze labor data and business trends to optimize staffing levels and improve productivity
- Collaborate with operations, HR, and finance teams to align labor plans with business objectives
- Oversee the implementation and maintenance of WFM systems and tools
- Monitor key performance indicators (KPIs) related to service levels, staffing/labor efficiency, and cost control
- Provide training and support to managers and associates on WFM processes and tools
- Prepare and present reports on workforce metrics and recommendations to senior leadership
Requirements
- Bachelor’s degree in Business, Operations Management, Human Resources, or related field (preferred)
- 12 to 16 years of experience into Workforce Strategy and Management
- 7 + years of experience in workforce management, Real Time Analysis, or related field
- Strong analytical and problem-solving skills
- Leadership/mentoring skills and ability to develop front line WFM resources
- Proficiency with WFM software and Microsoft Office Suite
- Excellent communication and leadership abilities
- Ability to work in a fast-paced, dynamic environment
- Bachelor's degree in Analytics, Statistics, Computer Science, Mathematics, or related field and 2 years' experience in data management, business analytics, statistics, or related area OR 4 years' experience in data analysis, statistics, computer science, or related area
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
workforce managementreal time analysisdata managementbusiness analyticsstatisticsdata analysislabor planningschedulingforecastingkey performance indicators
Soft skills
analytical skillsproblem-solving skillsleadership skillsmentoring skillscommunication abilitiesadaptabilitycontinuous learningcollaborationaccountabilityimprovement identification