Operations Manager – Petro Division
IDT BY INDET GROUP
ERP
Director, Contact Center, Fraud Operations
Walmart
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteSalary
💰 $110,000 - $220,000 per year
Job Level
Lead
Tech Stack
Spark
About the role
- Lead the Fraud & Risk Operations strategy, partnering with Fraud Strategy, Technology, and other key stakeholders to detect, prevent, and reduce fraud in the digital and retail space
- Direct large-scale operations teams (internal, outsourced, and offshore) with accountability for fraud KPIs, risk outcomes, and productivity metrics
- Build strong cross-functional partnerships across product, technology, customer service, and business teams to influence and advance fraud prevention strategies
- Drive continuous improvement and operational efficiency by identifying process gaps, leveraging automation and APIs, and scaling innovative solutions
- Oversee vendor relationships and ensure alignment of external partner performance with internal standards
- Provide strategic oversight of reporting and analytics, ensuring the right data informs decision-making, resource allocation, and continuous improvement
- Attract, develop, and retain top talent while cultivating a culture of integrity, accountability, inclusion, and performance
- Represent Fraud & Risk Operations as a key voice in Walmart Care, influencing enterprise-wide strategies and outcomes
Requirements
- Bachelor's degree in Business Administration, Retail Management, Business, Psychology, Counseling, Technology, Communications, or related field OR 7 years’ experience in retail management, business, psychology, counseling, business administration, or related area
- 5 years’ experience in retail management, business, psychology, counseling, business administration, or related area with Bachelor's degree
- Deep fraud and risk management expertise in digital/retail
- Operational leadership experience with large, diverse teams across internal, outsourced, and offshore environments
- Strong vendor management skills
- Experience collaborating with BPOs or third-party fraud prevention providers
- Track record of scaling operations through efficiency, innovation, and technology adoption (automation, APIs, digital tooling)
- Project management experience driving large, complex initiatives
- Exceptional strategic thinking and analytical skills
- Leadership style rooted in servant leadership, collaboration, and influence
