Wallee Group

Support Engineer

• Provide support and troubleshooting for physical payment terminals
• Diagnose and resolve technical issues related to payment processing
• Manage support requests, resolutions and customer interactions in a ticketing system
• Conduct training for customers and staff on the proper use and maintenance of payment terminals
• Work closely with internal teams and external vendors to ensure the smooth operation of payment terminals
• Support junior support staff

Technical Support – POS Systems

QA Engineer

• Collaborate with cross-functional teams during Agile ceremonies.
• Design and execute test cases based on business requirements and EP2/EMV standards to ensure system reliability, scalability, and security.
• Perform regular manual regression testing to maintain software quality across multiple releases.
• Identify and troubleshoot issues using logs and diagnostic tools, working closely with developers.
• Contribute to building and maintaining automated test frameworks for payment terminal devices.
• Continuously improve QA processes by researching and integrating new tools, technologies, and best practices.
• Help shape internal SQA community standards, documentation, and processes.
• Work on multiple projects in parallel, managing priorities and context switching effectively.

QA Engineer – Mid-Senior

• Provide support as a specialist for payment terminals, including hardware and software troubleshooting, installation, and configuration
• Collaborate with experts to resolve issues
• Serve as the primary point of contact for customers experiencing payment terminal issues, delivering timely and effective solutions
• Diagnose and resolve technical issues related to payment processing, including connectivity problems, transaction errors, and hardware malfunctions
• Manage support requests, resolutions, and customer interactions in a ticketing system
• Conduct training for customers and staff on the proper use and maintenance of payment terminals
• Work closely with internal teams (e.g., product management, sales, and finance) and external vendors to ensure smooth operation of payment terminals
• Monitor payment terminals for performance and security issues and initiate preventive measures when necessary
• Support planning and execution of beta tests, including communication with merchants
• Execute roll-out projects for complex products and features in collaboration with the product team
• Provide support and mentoring to junior support staff
• Efficiently manage and resolve customer escalations

Technical Support Specialist – POS Systems

Backend Engineer

• Develop and maintain integrations for payment acceptance network
• Write clean and well-documented code
• Transform new products into software architecture
• Research, conceive and develop software applications
• Write server-side code for web-based applications

Java Software Engineer

Android Engineer

• Develop and enhance our terminal software, focusing on improving the user experience, extending and optimizing SDKs, and evolving our cloud network protocols.
• Contribute to payment card standard compliance, researching and implementing solutions to ensure our software meets industry requirements.
• Collaborate with the product engineering team to refine user stories, ensuring technical feasibility and clear requirements.
• Provide expertise and training to our third-level support team on our SDKs and APIs, acting as a technical advisor.
• Handle and solve troubleshooting and technical issues.
• Participate in code reviews of colleagues.

Full-stack Engineer

• Lead and mentor a team of software developers, fostering a culture of collaboration, innovation, and continuous improvement
• Promote knowledge transfer within your team and also across teams, ensuring all technical teams are aligned and working towards shared business objectives
• Ensure the team’s development and the delivery of high-quality software
• Organize the team’s internal processes, people management and ensure a close collaboration with the stakeholders
• Create and review software architecture designs, implement solutions and oversee the production incidents
• Ensure performance optimization (e.g: SQL queries, Eclipse Link)
• Research, conceive and develop software applications to extend and improve on our product offering
• Ensure team’s clean code that runs in our highly available and distributed environment
• Develop and maintain integrations for our payment acceptance network and integrations into local acquiring platforms

Technical Lead – Payment Infrastructure

• Develop and enhance terminal software, improving user experience, extending and optimizing SDKs, and evolving cloud network protocols
• Contribute to payment card standard compliance by researching and implementing solutions to meet industry requirements
• Collaborate with product engineering team to refine user stories, ensuring technical feasibility and clear requirements
• Provide expertise and training to third-level support team on SDKs and APIs and act as technical advisor
• Handle and solve troubleshooting and technical issues
• Participate in code reviews of colleagues

• Oversee the team’s strategy, managing IT infrastructure, development, and innovation of products and services
• Ensure strong leadership and promote a culture of knowledge transfer across teams
• Focus on quality assurance, software architecture designs and incident prevention
• Lead the team towards delivering technological solutions that align with business objectives
• Ensure the team’s development and the delivery of high-quality software
• Organize internal processes, people management and ensure close collaboration with stakeholders
• Create and review software architecture designs, implement solutions and oversee production incidents
• Ensure performance optimization (e.g: SQL queries, Eclipse Link)
• Research, conceive and develop software applications to extend and improve the product offering
• Ensure clean code for a highly available and distributed environment
• Develop and maintain integrations for the payment acceptance network and local acquiring platforms