Wallee Group

Solutions Engineer

• Design and develop highly resilient back-end systems using Java, ensuring our infrastructure handles global scale with ease.
• Own the end-to-end lifecycle of new features, from initial implementation to refined bug fixing and performance tuning.
• Work closely with product managers, UX designers, and QA to translate complex business needs into elegant technical solutions.
• Drive quality through automated testing, rigorous code reviews, and the creation of clear, maintainable technical documentation.
• Continuously research and evaluate emerging technologies and methodologies to keep Wallee at the cutting edge of the fintech industry.

Java Software Engineer – Payment Integration

Account Manager

• Management and expansion of existing customer and partner relationships in Switzerland
• Identification and acquisition of new customers and business opportunities in the payments environment
• Support for projects related to the implementation and further development of payment solutions for enterprise customers, banks and strategic partners
• Close collaboration with internal teams such as Sales, Product Management, Marketing and Operations
• Support in growing and managing our partner network
• Participation in customer and partner projects as well as strategic initiatives
• Attendance at industry events, trade shows, roadshows and partner events
• Point of contact and sparring partner for internal and external stakeholders on payment topics
• Support with commercial and strategic tasks

Account Manager, Payments

Operations

• Manage and optimize daily core payments, SWIFT, SEPA, and card scheme transactions, ensuring flawless execution and settlement cycles.
• Oversee the operational lifecycle of our Mastercard card-issuing programs, including card production/personalization vendors, tokenization, authorization flows, and chargeback/dispute management.
• Oversee internal and external account reconciliations, identifying and resolving discrepancies swiftly to protect liquidity and ensure regulatory compliance.
• Lead fraud detection and transaction monitoring efforts, ensuring robust daily and monthly operational reporting.
• Own the production, quality assurance and timely submission of all recurring regulatory including CSSF prudential and statistical EMI returns, BCL statistical reporting, AML/CTF annual return inputs from a finance perspective, and safeguarding attestations.
• Build, scale, and lead the Client Support function, ensuring high-quality, timely resolution of B2B client inquiries, technical issues, and operational escalations.
• Define, monitor, and optimize key performance indicators (KPIs) and Service Level Agreements (SLAs) for the support team.
• Ensure all operational workflows strictly comply with Luxembourg and EU regulations (PSD2/PSD3, AML/CFT, GDPR).
• Act as a key contributor to internal, external, and CSSF audits. Own, update, and bulletproof Standard Operating Procedures (SOPs) and operational risk assessments.
• Serve as the primary operational point of contact for banking partners, PSPs, external vendors, and Group-level counterparts.
• Manage critical operational relationships with banking partners, Mastercard, third-party processors, and external vendors, ensuring strict adherence to CSSF outsourcing requirements.
• Identify operational bottlenecks and drive automation projects (using SQL, scripting, or internal tools) to scale operations efficiently.
• Lead local implementations for system migrations, platform upgrades, and cross-functional product rollouts.
• Lead, mentor, and grow a multi-functional team spanning core operations, card management, and client support.

Head of Operations

Customer Success Manager

• Support the Sales team in executing complex customer projects
• Guide customers throughout the entire implementation and onboarding phases
• Advise customers on technical and operational payment solutions
• Coordinate between customers, partners and internal teams such as Product, Operations and Support
• Assist with integrations and rollouts in the hospitality and vending sectors
• Analyze customer requirements and develop suitable solution approaches
• Ensure high customer satisfaction and long-term customer retention
• Support escalations and problem-solving for complex issues
• Build and maintain sustainable customer relationships
• Contribute to the development of internal processes and Customer Success structures

Android Engineer

• Engineer the Core: Develop and optimize our terminal software, evolving SDKs and cloud network protocols to ensure a seamless "tap-and-pay" experience.
• Champion Security: Navigate the complexities of payment card compliance (PCI), researching and implementing cryptographic solutions that keep data ironclad.
• Bridge the Gap: Partner with Product Engineering to turn ambitious user stories into technical reality, ensuring every feature is feasible and performant.
• Lead by Example: Act as a technical advisor for our SDKs and APIs, mentoring 3rd-level support and maintaining high standards through rigorous code reviews.
• Focus on Reliability: Take ownership of complex troubleshooting to ensure our global payment systems remain resilient and highly available.