Wallee Group

Support Engineer

• Provide advanced technical support for payment terminals or e-commerce solutions including hardware and software troubleshooting, installation, and configuration that require in-depth knowledge.
• Collaborate with Experts for problem resolution.
• Act as the primary point of contact for key-clients experiencing issues with payment terminals/e-commerce payment methods, providing timely and effective solutions.
• Diagnose and resolve technical issues related to payment processing, including connectivity issues, transaction errors, and hardware malfunctions.
• Work closely with internal teams (e.g., product management, sales, and finance) and external vendors to ensure smooth operations of payment terminal systems.
• Provide clear instructions to customers on payment processes and system usage.
• Follow up with customers to ensure issues are fully resolved.
• Deliver training sessions for clients and internal employees on payment terminals and payment solutions.
• Handle customer escalations professionally and effectively.
• Work closely with experienced specialists and mentor junior support agents when required.
• Contribute to knowledge base documentation and internal guidelines.

Technical Support Specialist

Backend Engineer

• Design and develop highly resilient back-end systems using Java, ensuring our infrastructure handles global scale with ease.
• Own the end-to-end lifecycle of new features, from initial implementation to refined bug fixing and performance tuning.
• Work closely with product managers, UX designers, and QA to translate complex business needs into elegant technical solutions.
• Drive quality through automated testing, rigorous code reviews, and the creation of clear, maintainable technical documentation.
• Continuously research and evaluate emerging technologies and methodologies to keep Wallee at the cutting edge of the fintech industry.

Senior Java Software Engineer

• Provide support and troubleshooting for payment terminal systems.
• Act as the primary point of contact for key-clients experiencing issues with payment terminals, providing timely and effective solutions.
• Diagnose and resolve technical issues related to payment processing, including connectivity issues, transaction errors, and hardware malfunctions.
• Conduct training sessions for clients and employees on the proper use and maintenance of payment terminals.
• Manage and resolve customer escalations effectively.
• Mentor Junior support agents.

Technical Support Specialist

Senior Java Software Engineer

Technical Support Specialist, Terminals