WalkMe™

Technical Support Engineer

WalkMe™

full-time

Posted on:

Location Type: Hybrid

Location: Bangalore • India

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Job Level

Junior

Tech Stack

jQuery

About the role

  • Report to the Support Manager as a trusted point of contact for WalkMe's customers.
  • Deliver prompt and effective solutions to customers, ensuring adherence to Service Level Agreements (SLAs).
  • Achieve high customer satisfaction levels through effective problem resolution.
  • Actively contribute to our knowledge base and customer community to enhance overall customer experience.

Requirements

  • 1.5+ year experience in software support or customer service.
  • Fluent in English (verbal and written).
  • Problem-solving skills with a customer-first approach.
  • Knowledge of HTML, jQuery, CSS (please specify your level).
  • Experience in various communication formats (written, live chat, conference calls, in-person).
  • Ability to grasp and articulate new technologies quickly.
  • Proficient in using application logs, browser dev tools, and other diagnostic tools.
  • Independent and teamwork capabilities.
  • Poise and articulation in challenging customer interactions.
  • Availability to work onsite at the Bangalore SAP office 3 times a week
Benefits
  • Hybrid Work Arrangement: We offer a hybrid work schedule to perfectly combine the benefits of remote work and the essential connections and collaborations of onsite work.
  • Supportive Culture: We focus on the whole person, celebrating what makes us unique, and create space for community.
  • Professional Development: We encourage continuous learning and offer opportunities for career development through our career compass offering.
  • Stay healthy and happy with Wellness@WalkMe! Enjoy quarterly wellness reimbursements, daily BrightBreaks to recharge, and WalkMe’s annual Wellness Month every July—because your well-being matters all year long.
  • WalkMe provides health coverage options, where applicable, to ensure employees have access to essential medical benefits. Our offerings are designed to support the well-being and diverse needs of our global workforce.
  • WalkMe offers a generous annual leave policy tailored to meet regional standards, ensuring all employees enjoy sufficient time off to rest and recharge.
  • WalkMe offers RefreshMe Days throughout the year to further strengthen our commitment to work/life balance.
  • Robust Retirement Contributions: Ask HR about the specific offerings for your region!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
HTMLjQueryCSS
Soft Skills
problem-solvingcustomer-first approachindependent capabilitiesteamwork capabilitiespoisearticulation