WalkMe™

Senior Professional Services Consultant

WalkMe™

full-time

Posted on:

Location Type: Hybrid

Location: London • United Kingdom

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Job Level

Senior

About the role

  • WalkMe Implementation: Design, build, and implement interactive experiences for our customers to drive business impact, such as enhancing their end-user onboarding experience and accelerating feature adoption.
  • Consultation: Work closely with customer application owners to understand their business objectives, pain points, and end-user needs. Provide expert advice and recommend WalkMe solutions that align with their goals and improve user experiences.
  • Project Management: Lead end-to-end WalkMe projects, collaborating with customers, internal stakeholders, and the development team to ensure successful delivery within scope, timeline, and budget.
  • Data Analysis: Monitor and analyze WalkMe usage data and user feedback to identify opportunities for optimization and improvement. Constantly strive to increase WalkMe's effectiveness and user engagement.
  • Knowledge Transfer: Conduct training sessions for customers on WalkMe best practices, ensuring they can make the most of the product and effectively utilize its features to enhance their applications.
  • Troubleshooting: Identify and resolve any issues related to WalkMe implementation, ensuring smooth functionality across different platforms and devices.
  • Collaboration: Foster strong cross-functional collaboration with UX/UI designers, developers, customer success teams, and other stakeholders.

Requirements

  • Strong understanding of user behaviour and how to improve user engagement through WalkMe.
  • Familiarity with HTML, CSS, and JavaScript to customise and integrate WalkMe elements into web applications.
  • Analytical mindset, capable of interpreting data to make data-driven decisions and optimise WalkMe implementations.
  • Attention to detail, ensuring WalkMe elements are visually appealing, user-friendly, and aligned with our brand guidelines.
  • Problem-solving skills, capable of troubleshooting and resolving issues related to WalkMe implementations.
  • Experience working in an agile development environment is a plus.
  • 5+ years of experience in Professional Services, Implementation Consulting, or Customer Success.
  • 3+ years of SaaS experience.
  • Bachelor's degree in a relevant field preferred.
Benefits
  • Hybrid Work Arrangement: We offer a hybrid work schedule to perfectly combine the benefits of remote work and the essential connections and collaborations of onsite work.
  • Supportive Culture: We focus on the whole person, celebrating what makes us unique, and create space for community.
  • Professional Development: We encourage continuous learning and offer opportunities for career development through our career compass offering.
  • Stay healthy and happy with Wellness@WalkMe! Enjoy quarterly wellness reimbursements, daily BrightBreaks to recharge, and WalkMe’s annual Wellness Month every July—because your well-being matters all year long.
  • WalkMe provides health coverage options, where applicable, to ensure employees have access to essential medical benefits. Our offerings are designed to support the well-being and diverse needs of our global workforce.
  • WalkMe offers a generous annual leave policy tailored to meet regional standards, ensuring all employees enjoy sufficient time off to rest and recharge.
  • WalkMe offers RefreshMe Days throughout the year to further strengthen our commitment to work/life balance.
  • Robust Retirement Contributions: Ask HR about the specific offerings for your region!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
HTMLCSSJavaScriptdata analysisWalkMe implementationuser engagement optimizationtroubleshootingagile developmentSaaS
Soft skills
consultationproject managementattention to detailproblem-solvingcollaborationanalytical mindset