Customer Success Engineer
WalkMe™
full-time
Posted on:
Location Type: Hybrid
Location: London • United Kingdom
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Salary
💰 $95,000 - $120,000 per year
About the role
- Deliver consulting, implementation, and enablement services—guiding customers through best practices, solution design, rollout, and adoption.
- Lead strategic projects and initiatives to help customers maximize value and achieve desired outcomes.
- Develop and maintain deep expertise in WalkMe products, including platform capabilities, features, and best practices.
- Understand each customer’s business case, objectives, and pain points to ensure solutions are tailored for maximum impact.
- Provide customer success engineering by proactively identifying risks, removing barriers, and driving measurable outcomes.
- Lead onboarding, configuration, and integration enablement for new initiatives or advanced workflows.
- Host enablement programs such as workshops, office hours, and training sessions to accelerate adoption.
- Monitor customer health, usage, and workflows to proactively drive adoption and value realization.
- Partner with Customer Success Managers (CSMs), Sales, and Product teams to align customer needs with product capabilities.
- Create scalable resources such as documentation, guides, and playbooks to strengthen customer enablement and success maturity.
Requirements
- 3+ years in a customer-facing or strategic enablement role (Customer Success Engineer, Solutions Engineer, Consultant, etc.).
- Proven experience with consulting, solution implementation, and customer enablement.
- Basic understanding of CSS, HTML, JavaScript, and APIs.
- Strong understanding of SaaS platforms, integrations, and data workflows.
- Ability to understand customer business cases and pain points and translate them into effective WalkMe solutions.
- Comfortable analyzing reports and leveraging AI insights to proactively drive adoption and maximize customer value.
- Excellent communication and relationship-building skills with both business and product stakeholders.
- Strong project management and organizational skills.
- Passion for helping customers succeed and driving measurable business outcomes.
Benefits
- Hybrid Work Arrangement: We offer a hybrid work schedule to perfectly combine the benefits of remote work and the essential connections and collaborations of onsite work.
- Supportive Culture: We focus on the whole person, celebrating what makes us unique, and create space for community.
- Professional Development: We encourage continuous learning and offer opportunities for career development through our career compass offering.
- Stay healthy and happy with Wellness@WalkMe! Enjoy quarterly wellness reimbursements, daily BrightBreaks to recharge, and WalkMe’s annual Wellness Month every July—because your well-being matters all year long.
- WalkMe provides health coverage options, where applicable, to ensure employees have access to essential medical benefits. Our offerings are designed to support the well-being and diverse needs of our global workforce.
- WalkMe offers a generous annual leave policy tailored to meet regional standards, ensuring all employees enjoy sufficient time off to rest and recharge.
- WalkMe offers RefreshMe Days throughout the year to further strengthen our commitment to work/life balance.
- Robust Retirement Contributions: Ask HR about the specific offerings for your region!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
CSSHTMLJavaScriptAPIsSaaS platformssolution implementationcustomer enablementdata workflowsconsultingproject management
Soft skills
communicationrelationship-buildingorganizational skillsanalytical skillscustomer successproblem-solvingstrategic thinkingleadershipadaptabilitypassion for customer success