Technical Customer Success

• Becoming a trusted technical advisor and owning the technical relationship with customers.
• Lead technical activities from deployment, to lunch and learn, to user training and support.
• Collaborate with Rescale Solutions Architect to plan and execute a successful deployment of Rescale solutions.
• Work independently to analyze technical needs, requirements, the customer's current infrastructure, operations, and workflows.
• Onboard new customer workflows and grow Rescale footprint.
• Gain deep knowledge of customer workflows and HPC environments.
• Work with customers to define and execute customers’ digital transformation strategy to continue to migrate workloads from on-prem to the cloud.
• Articulate and present Rescale solutions at conferences, user groups, webinars, etc.
• Collaborate with Product Management and provide feedback to continuously improve the design of our ScaleX platform to make engineers more productive in the cloud.

Customer Success Engineer providing technical support in cloud HPC environment

Customer Success Engineer

Customer Success Engineer supporting customers in transitioning to cloud HPC solutions at Rescale. Building relationships and delivering solutions for engineering and scientific discovery in North America.

• Drive Time-to-Value (TTV): Establish deployment scope, technical configuration milestones, and workflow mapping to ensure customers achieve rapid, meaningful business outcomes from the Esper platform.
• Enforce Configuration Guardrails: Manage a portfolio of deployments within a strict, time-bound delivery lifecycle, aggressively mitigating scope creep by balancing client business needs against standard product capabilities.
• Navigate Change Management: Act as the primary strategic point of contact for executive sponsors and operational business owners during the high-stakes deployment phase, guiding them through institutional friction and adoption challenges.
• Track Delivery Rigor: Monitor and manage project health, timelines, and implementation deliverables in Teamwork to ensure accounts go live on schedule and within contract boundaries.
• Protect Technical Resources: Coordinate cross-functional efforts across Professional Services, Engineering, Product, and Customer Success to align technical configurations and shield core engineering teams from unstructured custom requests.
• Strategic Handoff Leadership: Formally evaluate project closure and drive a flawless post-launch handoff to the long-term Customer Success Manager (CSM), passing along clean workflow documentation to eliminate early-stage churn risk.
• Support Commercial Alignment: Review Statements of Work (SOWs) and change orders, identifying potential upsell, expansion, or expert/managed services opportunities during onboarding to pass to the Sales and CS teams.
• Pre-Sales Scoping Validation: Participate in the sales process as needed to validate implementation scope, timeline constraints, and delivery frameworks for incoming enterprise opportunities.
• On-Site Relationship Building: Occasionally travel to government customer sites to conduct executive kickoffs, process mapping workshops, or user training sessions to solidify client trust.
• Methodology Contribution: Contribute to Esper's evolving Professional Services delivery methodology, configuration templates, and onboarding best practices to improve deployment margins and scalability.
• Professional Services Rigor: Log billable hours and account status accurately and on time to meet core operational metrics.

Implementation Account Manager driving customer success at GovTech startup Esper

Implementation Account Manager

Implementation Account Manager driving customer adoption and successful software delivery in SaaS environment at Esper. Collaborating with teams to ensure customer needs align with public policy goals.

• Be the front-line of customer requests
• Debug, report, and ship scoped fixes for bugs and regressions
• Turn recurring tickets into permanent fixes by shipping docs, product PRs, or agent improvements
• Train and improve our AI support agent by refining prompts, adding tools, and running evals
• Create guides and examples that showcase what's possible with Resend
• Proactively build relationships and identify potential papercuts for customers
• Advocate for customer needs to the greater Resend team

Customer Success Engineer providing support experiences for developers at Resend

Customer Success Engineer – Shifted Week: Tuesday - Saturday

Customer Success Engineer providing superior support experiences for developers at Resend. Involved in debugging, training AI support, and building relationships with customers.

• Own the end-to-end post-sales lifecycle for an assigned portfolio of Enterprise or Commercial customers
• Serve as the primary trusted advisor for technical stakeholders, including IT administrators, security leaders, and executive sponsors
• Develop and maintain tailored Success Plans aligned to customer business objectives and technical priorities
• Drive customer onboarding, adoption milestones, and time-to-value outcomes
• Proactively monitor customer health and identify risks to retention or adoption
• Partner with customers to optimize platform configuration, deployment, and ongoing usage
• Support customers through feature rollouts, workflow optimization, and change management to increase product adoption and deepen platform utilization
• Own complex customer escalations and serve as the primary point of coordination across internal teams
• Diagnose technical adoption blockers and business risks
• Partner with Support, Product, and Engineering to drive timely issue resolution and to provide technical context when customers
• Develop mitigation plans for at-risk accounts and lead retention-focused customer strategies
• Conduct regular business reviews and executive check-ins to demonstrate value realization and align on future goals including case histories as well as bug reporting
• Partner with Account Managers to identify expansion opportunities and technical use cases that support customer growth
• Influence internal roadmap discussions by surfacing customer insights and market trends
• Willing to travel on-site to customer locations and/or for company events if required.

Technical Customer Success Manager owning post-sales lifecycle for Enterprise customers

Senior Technical Customer Success Manager

Technical Customer Success Manager responsible for post-sales lifecycle and strategic customer relationships. Supporting customer onboarding and driving technical adoption for JumpCloud's platform.

• Lead project kickoff sessions to identify customer objectives and develop prescriptive plans for ongoing technical working sessions.
• Provide expert guidance on platform configuration, health checks, and best practice reviews to optimize performance.
• Assist customers in operationalizing the product by establishing metrics, SLAs, and reporting tailored to their unique environments.
• Advise on advanced security features, such as threat hunting and automation, while identifying opportunities for new feature adoption to improve security workflows.
• Lead enablement sessions for admins, engineers, and analysts to drive proficiency in platform fundamentals and case management.
• Conduct periodic service reviews and technical alignment sessions with customer stakeholders and account teams to track progress and share best practices.

Customer Success Engineer guiding platforms for operational excellence at Palo Alto Networks

Staff Customer Success Engineer

Customer Success Engineer at Palo Alto Networks guiding customers through maximizing the value of the Cortex platform for enhanced security posture. Bridging technical configurations with strategic advisory engagements for operational excellence.

• Own customer onboarding from initial setup through full platform adoption
• Deliver live training sessions, onboarding programs, and cohort-based workshops for enterprise clients
• Translate technical workflows, automations, and data concepts into simple, actionable steps for marketing teams
• Build and maintain scalable enablement playbooks, guides, and training materials
• Support marketing operations workflows, including CRM automation, reporting, and campaign setup
• Partner with marketing and content teams on SEO, content workflows, and enablement initiatives
• Act as a trusted, technical-facing advisor for customers throughout the lifecycle

Technical Customer Enablement Manager responsible for enterprise customer training and adoption

Technical Customer Enablement and Training Manager

Technical Customer Enablement & Training Manager helping enterprises adopt a modern automation platform. Guide customers through onboarding and improve their workflow with training and resources.

• Configure customer accounts; customize backup policies and storage; facilitate onboarding; orient stakeholders; walk through admin portals; introduce support channels.
• Identify migration opportunities; analyze usage and environment; conduct success planning and strategy sessions; align business outcomes with product adoption.
• Conduct assessments; build protection plans; recommend software products and architectures across the Veeam Data Platform.
• Run recovery simulations; apply the Veeam Data Resilience Maturity Model (DRMM) to track and report resilience posture; deliver quarterly resilience reports.
• Monitor signals to detect churn risk early; define mitigation plans; partner on renewal strategy with actionable technical insights.
• Build business cases; define TCO; articulate value propositions for expansion; schedule checkpoint reviews with stakeholders.
• Engage CISO/CIO stakeholders with clear risk, status, and opportunity updates; support context for executive discussions and roadmap alignment.
• Collaborate on marketing-informed campaigns and plays to drive adoption and expansion.
• Operate with a long-term account assignment model tied to ARR and growth potential, typically covering 5–50 Enterprise and Commercial-Named accounts with $100K+ ARR.
• Own the technical success plan and adoption roadmap; influence pricing, commercial terms, and renewal terms in partnership with Sales and CS leadership.

Customer Success Engineer managing client outcomes with Veeam Data Platform

Customer Success Engineer, Spanish Required

Customer Success Engineer managing client outcomes through onboarding and optimization of Veeam Data Platform. Collaborate to enhance data resilience and customer satisfaction.

• Configure customer accounts; customize backup policies and storage; facilitate onboarding; orient stakeholders; walk through admin portals; introduce support channels.
• Identify migration opportunities; analyze usage and environment; conduct success planning and strategy sessions; align business outcomes with product adoption.
• Conduct assessments; build protection plans; recommend software products and architectures across the Veeam Data Platform.
• Run recovery simulations; apply the Veeam Data Resilience Maturity Model (DRMM) to track and report resilience posture; deliver quarterly resilience reports.
• Monitor signals to detect churn risk early; define mitigation plans; partner on renewal strategy with actionable technical insights.
• Build business cases; define TCO; articulate value propositions for expansion; schedule checkpoint reviews with stakeholders.
• Engage CISO/CIO stakeholders with clear risk, status, and opportunity updates; support context for executive discussions and roadmap alignment.
• Collaborate on marketing-informed campaigns and plays to drive adoption and expansion.
• Operate with a long-term account assignment model tied to ARR and growth potential, typically covering 5–50 Enterprise and Commercial-Named accounts with $100K+ ARR.
• Own the technical success plan and adoption roadmap; influence pricing, commercial terms, and renewal terms in partnership with Sales and CS leadership

Customer Success Engineer maximizing customer outcomes on the Veeam Data Platform

Customer Success Engineer, English Required

Customer Success Engineer for Veeam, focusing on client onboarding and technical solutions. Drive long-term success and resilience for customers in the Data Platform arena.

• Perform data imports, transformations, and migrations using Excel and SQL
• Manage escalated client support tickets related to data issues through resolution
• Build and customize client-facing reports using HTML templates and internal tools
• Partner with Client Success to translate client requirements into technical solutions
• Follow and improve implementation workflows and operational processes

Technical Implementation Specialist supporting client data migration and integrations

Technical Implementation Specialist

Technical Implementation Specialist supporting data migration and client integrations for evidence management software company. Collaborating with Client Success while troubleshooting technical challenges.

• Onboard new customers of Linx in complex enterprise environments by driving seamless integrations and accelerating time to value.
• Build and maintain strong relationships as the main point of contact by delivering tailored deployment and adoption plans aligned with their architecture, goals, and risk posture.
• Drive product adoption and help customers maximize the product value by optimizing adoption KPIs, usage patterns, technical health scores and using them to proactively monitor and drive customer value.
• Manage renewals and reduce churn through proactive engagement.
• Serve as a hands-on technical partner - supporting integrations, applying practical troubleshooting skills (e.g., Python, scripting, API analysis) to resolve issues, and escalating when needed).
• Collaborate closely with Engineering and Product to triage technical blockers, surface customer feedback, and influence roadmap decisions.
• Align with Sales and GTM teams to ensure customer success is tightly integrated with business objectives and strategic outcomes.
• Develop and maintain technical assets including integration guides, configuration templates, and implementation playbooks to enable repeatable success.

Customer Success Engineer managing enterprise accounts and driving product adoption.

Customer Success Engineer managing enterprise customer accounts for Linx. Driving product adoption, integrations, and ensuring operational readiness in a security-focused environment.

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