Walkers

Client Services and Operations Assistant

Walkers

full-time

Posted on:

Location Type: Office

Location: London • United Kingdom

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About the role

  • Welcome guests on arrival, ensuring a warm, polished and professional experience, and promptly notify relevant colleagues.
  • Act as the first point of contact for all enquiries, professionally managing the switchboard, London Operations inbox and in-person queries.
  • Coordinate meeting room bookings and logistics, including room set-up, presentation materials, IT support, refreshments/catering as required.
  • Support internal and external meetings, seminars and staff events, ensuring smooth execution and excellent service throughout.
  • Manage office consumables (kitchens, conference rooms, print rooms etc.) ensuring supplies are fully stocked and replenished in a timely manner.
  • Oversee security protocols and access control processes for visitors to the office, including issuing, deactivating and reconciliation of passes in line with office security procedure.
  • Handle incoming and outgoing mail, including courier arrangements, ensuring accurate tracking and cost recharging.
  • Coordinate repairs and maintenance with vendors, ensuring issues are resolved promptly to keep the office fully operational.
  • Support office moves, desk and locker allocations, and the upkeep of fixtures and fittings.
  • Assist with the New Joiner onboarding process, including preparing induction materials and delivering office and fire evacuation briefing.
  • Provide a wide variety of administrative support to the Office and the Head of Operations, including calendar management, meeting arrangement and special projects.

Requirements

  • Experience gained from a law firm or professional services environment.
  • Educated to A-Level standard or equivalent (including Maths and English).
  • Excellent communication (both written and verbal) with the ability to engage confidently with colleagues and visitors at all levels.
  • Strong interpersonal skills with tact, diplomacy and discretion required to handle confidential matters appropriately.
  • Strong organisational skills and the ability to prioritise workload to meet deadlines.
  • Excellent time management skills and the ability to manage competing demands effectively.
  • Ability to work independently, remain calm and professional when responding to changing needs, unexpected situations or urgent queries.
  • Flexibility to support occasional activities outside normal working hours, where necessary.
Benefits
  • Health insurance
  • Paid time off
  • Professional development opportunities
  • Flexible working hours
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
calendar managementmeeting coordinationlogistics managementoffice administrationsecurity protocolsmail handlingvendor managementonboarding processpresentation materials preparationtime management
Soft Skills
communicationinterpersonal skillsorganisational skillstime managementflexibilitytactdiplomacydiscretionability to work independentlyability to manage competing demands
Certifications
A-Level standard