Waitwhile

Customer Success Manager

• Manage your book of accounts to ensure smooth initial implementations, drive deep product adoption, and deliver measurable value
• Build strategic relationships and act as a trusted consultant
• Provide best-practice guidance and actionable insights
• Work hands-on to execute product implementations, configure accounts, and perform performance analyses
• Collaborate with the Customer Success team to design and implement processes and best practices
• Partner closely with the Sales team for seamless transitions
• Act as the link between customers and the Product team sharing critical insights

Enterprise Customer Success Manager

Account Executive

• Own the full sales cycle
• Manage opportunities from first conversation to close
• Focus on deals in the $30K to $150K ARR range
• Build pipeline strategically
• Partner with BDRs and Marketing to target the right accounts and industries
• Drive pipeline through inbound opportunities and self sourced outbound
• Run world class demos and presentations
• Partner with sales engineers to build custom tailored demos
• Tailor messaging and ROI storytelling to each buyer persona
• Become an expert on Waitwhile and the value we create across industries
• Negotiate and close deals
• Deliver deals that create real value for customers and Waitwhile
• Ensure each deal is a strong long term fit where we can keep driving impact over time
• Collaborate across teams
• Partner with Sales, Marketing, and RevOps to align on campaigns, handoffs, and messaging
• Share insights from prospecting to inform content, targeting, and positioning
• Work closely with Product and Customer Success to ensure smooth onboarding and strong outcomes
• Track and forecast
• Track all leads from top of funnel to close in HubSpot
• Own timelines and estimated close dates across your pipeline
• Contribute to data driven pipeline reviews and forecasting

Enterprise Customer Success Manager

Mid-Market Account Executive